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Open nowPosted 31 days ago

Teamlead Support

EURES job mobility portal101,182 open roles

Where
Arnhem/Nijmegen, Netherlands
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Your applicationOpen nowTeamlead SupportEURES job mobility portal · Arnhem/Nijmegen, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 31 days ago

The posting

- Teamlead Support - null - null uur - € 5.000,- / € 6.000,- - Nijmegen Ben jij een ervaren IT-professional met sterke leiderschapskwaliteiten en de ambitie om daadwerkelijk impact te maken op zowel mensen als dienstverlening? Dan is deze rol als Teamlead Servicedesk de ideale volgende stap. In deze functie ben je verantwoordelijk voor het aansturen, ontwikkelen en verder professionaliseren van een serviceteam binnen een groeiende Managed Service Provider. Je bevindt je op het snijvlak van operationeel management, teamontwikkeling en procesoptimalisatie. Daarbij zorg je niet alleen voor een stabiele en hoogwaardige dienstverlening, maar geef je ook richting aan de verdere groei en volwassenheid van de servicedesk. Deze positie past uitstekend bij iemand die energie haalt uit het bouwen aan teams, het verbeteren van processen en het creëren van een omgeving waarin medewerkers en dienstverlening continu kunnen groeien. Functieomschrijving Als Teamlead Support geef je dagelijks leiding aan een supportteam van circa 20 engineers, bestaande uit zowel 1e- als 2e-lijns specialisten. Je creëert structuur, bewaakt de kwaliteit van de dienstverlening en zorgt ervoor dat het team optimaal kan presteren. Je hebt een scherp inzicht in de operationele prestaties en stuurt actief op KPI's zoals responstijden, oplostijden, klanttevredenheid en servicekwaliteit. Bij complexe incidenten of escalaties neem jij de regie, breng je overzicht en zorg je voor effectieve communicatie richting klanten, collega's en management. Daarnaast speel je een belangrijke rol in het verder professionaliseren van de servicedesk. Je analyseert terugkerende knelpunten, signaleert verbetermogelijkheden en implementeert structurele oplossingen. Denk hierbij aan: - Het optimaliseren van onboardingprocessen voor nieuwe klanten; - Het verbeteren van interne processen en werkafspraken; - Het verhogen van efficiëntie door automatisering en monitoring; - Het verbeteren va...

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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