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Open nowPosted 55 days ago

Teamleider Klantenservice

EURES job mobility portal552,729 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowTeamleider KlantenserviceEURES job mobility portal · Groot-Amsterdam, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

9.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.4%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 55 days ago

EURES job mobility portal median: 6 days open

The posting

Teamleider klantenservice Ouderkerk aan de Amstel Krijg jij energie van tevreden klanten én een goed draaiend team? Ben jij een betrokken teamleider die dichtbij de dagelijkse operatie staat en servicegericht kan werken? Vind je het leuk om medewerkers te coachen, processen te verbeteren en ervoor te zorgen dat klanten altijd snel en goed geholpen worden? Dan hebben wij een mooie uitdaging voor jou! Bij Top Bakkers Groep zorgen we er iedere dag voor dat duizenden klanten kunnen genieten van vers brood en banket. Achter die dagelijkse operatie zit een team dat ervoor zorgt dat alles op rolletjes loopt. Voor dat team zoeken wij een enthousiaste Teamleider Klantenservice. Wat ga je doen? Als Teamleider Klantenservice ben je verantwoordelijk voor de dagelijkse aansturing van onze klantenserviceafdeling. Samen met jouw team zorg je ervoor dat klanten professioneel, vriendelijk en snel geholpen worden. Je bent het aanspreekpunt voor complexe klantvragen, ondersteunt medewerkers in hun ontwikkeling en zorgt ervoor dat processen steeds slimmer en efficiënter worden ingericht. Je werkt intensief samen met collega's van sales, logistiek, productie en bedrijfsbureau om ervoor te zorgen dat bestellingen en leveringen soepel verlopen. Zie jij knelpunten of kansen voor verbetering? Dan neem jij het initiatief om deze op te lossen. Kortom: jij houdt overzicht, stuurt bij waar nodig en zorgt ervoor dat zowel klanten als medewerkers kunnen rekenen op een optimale dienstverlening. In jouw werk houd je je onder andere bezig met: - Het aansturen, begeleiden en coachen van het klantenserviceteam; - Het bewaken van de kwaliteit en service richting klanten; - Behandelen van complexe klantvragen, klachten en escalaties; - Zorgdragen voor een efficiënte verwerking van orders en klantgegevens; - Signaleren van knelpunten en aandragen van verbeteringen; - Optimaliseren van processen, werkwijzen en systemen; - Afstemmen met afdelingen zoals sal...

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