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Open nowPosted 31 days ago

Teamleider Klantenservice

EURES job mobility portal314,718 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowTeamleider KlantenserviceEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 31 days ago

The posting

Teamleider Klantenservice - - Amsterdam - Operations - Vast Vacature details Solliciteren Functieomschrijving De perfecte service, terwijl je ondertussen een sfeer creëert waarin iedereen met een glimlach zijn targets haalt; dat is waar jouw hart sneller van gaat kloppen. Bij Guidion geloven we dat we pas écht impact maken als onze mensen met een glimlach aan het werk zijn. Als Teamleider Klantenservice ben je, samen met twee andere teamleiders verantwoordelijk voor de dagelijkse aansturing desk. Samen zorgen jullie er iedere dag voor dat onze klanten de best mogelijke service krijgen, waarbij je het team actief ondersteunt bij het beantwoorden van complexe vragen en zorg draagt voor het behalen van de SLA's en KPI's. Naast deze operationele verantwoordelijkheid ben je continu bezig met het verhogen van de betrokkenheid en neem je moeiteloos het voortouw om jouw team mee te krijgen in deze diverse en uitdagende rol. Wat ga je doen? - Aansturen en motiveren van de customer service specialisten op de Telecomdesk; - Monitoren en bijsturen van de dagelijkse SLA's en KPI's om de kwaliteitsdoelen te waarborgen; - Voeren van voortgangs-, beoordelings- en ontwikkelgesprekken met jouw teamleden; - Initiëren van procesverbeteringen om de klant- en monteurstevredenheid continu te verhogen; - Waarborgen van een hoge betrokkenheid en een positieve, energieke werksfeer op de afdeling. Dit zien we graag in jou Jij bent een daadkrachtige en empathische kartrekker die energie krijgt van het ontwikkelen van talent. Met jouw sterke communicatieve vaardigheden en probleemoplossende vermogen weet je mensen te verbinden en te enthousiasmeren, ook als de druk op de afdeling even oploopt. Je schakelt makkelijk tussen het grotere plaatje en de dagelijkse operatie, waarbij je altijd kansen ziet voor optimalisatie. Daarnaast zien we graag terug: - Minimaal 1 jaar werkervaring in een leidinggevende rol binnen een (customer) support team; - Ervarin...

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