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Open nowPosted 14 days ago

Technisch administratief bediende

EURES job mobility portal215,252 open roles

Where
Ieper, Belgium
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Your applicationOpen nowTechnisch administratief bediendeEURES job mobility portal · Ieper, Belgium
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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Voor een bouwbedrijf in Poperinge zoeken we een technisch administratief bediende om gebruikers bij te staan bij het gebruik van laadpassen en alle activiteiten die erbij komen kijken.

Als technisch-administratief bediende ben je de expert van ons platform en daarom het aanspreekpunt voor klanten die ondersteuning nodig hebben. Bovendien kom je terecht in een hecht serviceteam van vier collega's die klaar staan om je te helpen vanaf je eerste dag. Kennis van laadpalen of batterijen is niet vereist. Je krijgt de kans om je stap voor stap in te werken en alle nodige kennis en vaardigheden on the job te leren.

Je behandelt vragen en problemen die telefonisch of via e-mail binnenkomen. Op basis van de informatie van de klant analyseer je de situatie en ga je op zoek naar de oorzaak. Waar mogelijk bied je meteen een passende oplossing. Indien nodig wijs je het dossier toe aan een collega. Heb je voldoende technisch inzicht? Dan ga je zelf dieper in op het probleem en stem je eventueel af met de fabrikant om tot een oplossing te komen. Je handelt hierbij oplossingsgericht, maar steeds vanuit een commerciële invalshoek.

Daarnaast neem je administratieve taken op je, zoals het opstarten en opvolgen van klantendossiers, het opstellen van offertes en serviceorders, het verzorgen van facturatie en het opvolgen van platformupdates, die je vervolgens helder communiceert naar de klant.

Je ondersteunt niet alleen klanten, maar ook je eigen collega's door hen te informeren over ontwikkelingen in het platform.

Heb je interesse om je technisch te verdiepen, dan kan je ook onze techniekers op afstand ondersteunen en nieuwe installaties testen.

  • Je hebt een sterke administratieve basis
  • Je hebt technische affiniteit
  • Je denkt graag mee om onze service te verbeteren
  • Je bent klantvriendelijk, oplossingsgericht en hebt voldoende commercieel perspectief
  • Je communiceert schriftelijk en mondeling vlot in het Nederlands, Frans en Engels
  • Je kan goed om met een gezonde portie stress
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