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Open nowPosted 14 days ago

Travel & Customer Care Assistant

EURES job mobility portal161,556 open roles

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowTravel & Customer Care AssistantEURES job mobility portal · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support. Key Responsibilities Travel & Customer Care

  • Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
  • Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
  • Identify and escalate complex cases to the appropriate team members when required
  • Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
  • Ensure compliance with internal procedures, data protection rules, and financial guidelines
  • Support administrative tasks and team coordination as needed
  • Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

  • Use internal platforms and helpdesk tools to efficiently assist participants
  • Work with databases, IT systems, and standard office tools
  • Ensure all data handling complies with GDPR and internal IT security protocols
  • Promote sustainability principles as part of EMAS commitments
  • Available between June and August (with extension until September–October for German and/or Polish speakers)
  • Excellent command of English (written and spoken)
  • Good written skills in German, Dutch, and/or Polish (German and Polish are strong assets)
  • Strong customer service mindset and professional communication skills
  • Well-organised, able to manage priorities and meet deadlines
  • Detail-oriented, with a focus on quality, accuracy, and consistency
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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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