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Open nowPosted 17 days ago

Verantwoordelijke klantendienst

EURES job mobility portal283,685 open roles

Where
Dendermonde, Belgium
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Your applicationOpen nowVerantwoordelijke klantendienstEURES job mobility portal · Dendermonde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Om de klantendienst naar een hoger niveau te tillen, zoeken we een gedreven CIC-Coördinator voor ons Customer Impact Center (CIC). Ben jij een geboren teamspeler met leiderschapskwaliteiten en een hart voor klanten? Dan is dit jouw kans om écht impact te maken.

Als CIC-Coördinator ben jij de drijvende kracht achter onze klantendienst. Je combineert operationele betrokkenheid met coaching en kwaliteitsbewaking, en zorgt ervoor dat jouw team elke dag het verschil maakt.

Je staat midden in de actie, houdt overzicht en tilt samen met je collega’s de service naar een hoger niveau.

Wat ga je doen?

  • Je organiseert de dagelijkse werking (planning, prioriteiten, taakverdeling)
  • Je stuurt en coacht het CIC-team richting topservice
  • Je bewaakt en verbetert continu kwaliteit, efficiëntie en klanttevredenheid
  • Je behandelt en volgt complexe klantendossiers op via telefoon, e-mail en chat
  • Je analyseert klantbehoeften en vertaalt deze naar concrete oplossingen
  • Je zorgt voor een correcte registratie en opvolging in onze systemen
  • Je werkt nauw samen met interne afdelingen voor een vlotte service
  • Je ondersteunt bij onboarding en opleiding van nieuwe collega's
  • Je detecteert commerciële opportuniteiten tijdens klantcontacten

Wie ben jij?

  • Je bent een natuurlijke leider met een sterke klantgerichte mindset
  • Je hebt ervaring in klantendienst / customer support (ervaring in slaapcomfort is een plus)
  • Je blijft rustig onder druk en kan vlot schakelen tussen verschillende kanalen
  • Je werkt georganiseerd en stelt vlot prioriteiten
  • Je communiceert vlot in Nederlands, Frans en Engels
  • Je hebt een hands-on mentaliteit en werkt graag mee op de vloer
  • Je bent bereid om (tweewekelijks) op zaterdag te werken
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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