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Open nowPosted 58 days ago

VoIP / IT Helpdesk Engineer - Zaventem/Remote

EURES job mobility portal161,556 open roles

Where
Halle-Vilvoorde, Belgium
Work mode
Remote
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Your applicationOpen nowVoIP / IT Helpdesk Engineer - Zaventem/RemoteEURES job mobility portal · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 58 days ago

The posting

Vacature - VoIP (& IT) Helpdesk Engineer 2nd - 3rd line - IT Services group- Zaventem/Remote

We zoeken voor onze klant - een dynamische IT Services group - een inhouse VoIP (& IT) HELPDESK ENGINEER (Zaventem/Remote) !

Waar kom je terecht?

Onze klant biedt snelle & efficiënte IT-oplossingen aan, zodat hun klanten zich volledig kunnen focussen op hun eigen business.

Telecom en VoIP vormen daarbij een belangrijke pijler van de dienstverlening.

Onze klant maakt deel uit van een IT Services group waarbij je zal focussen naar Telecom & IT services voor KMO’s en zelfstandigen.

Ze groeien snel en zoeken een VoIP & IT HELPDESK ENGINEER 2nd - 3rd line

  • Mooi loonpakket + extralegale voordelen en firmawagen!
  • 2 dagen op kantoor in Zaventem + 3 dagen remote
  • Leuk, collegiaal team binnen een IT Service groep
  • Uitdagende projecten, groeikansen in een grotere IT Services groep

Wat ga je doen als VoIP & IT Helpdesk Engineer:

  • Voornamelijk Telecom-gerelateerde tickets en telefoongesprekken afhandelen via remote support.
  • Takenpakket concentreert zich primair op telefonie, maar we zoeken iemand die ook bereid is om mee te werken aan ICT-gerelateerde zaken wanneer daar nood aan is.
  • Je handelt Telecom-tickets en telefoongesprekken af via remote support, met focus op 3CX en VoIP-oplossingen.
  • Je bent het aanspreekpunt voor klanten met vragen of problemen rond hun telefonie-omgeving en werkt naar een vlotte oplossing.
  • Je communiceert helder, vriendelijk en professioneel met klanten via telefoon en ticket-systemen.
  • Je springt bij op ICT-gerelateerde tickets wanneer het team daar nood aan heeft.
  • Je zorgt dat incidenten zorgvuldig gelogd, opgevolgd en beantwoord worden binnen de afgesproken procedures en SLA's.

Wat breng jij mee?

  • Minimaal 5 jaar ervaring in 2nd/3rd line support Telecom/IT.
  • Idealiter heb je een sterke kennis van VoIP, telefoonoplossingen of je bent bereid deze te verwerven. Het is een troef als je ook ervaring hebt met 3CX.
  • Kennis van Windows en Microsoft 365.
  • Klantgericht en communicatief ingesteld.
  • Je hebt een heel goede kennis Nederlands.
  • Je bent gedreven om klanten vooruit te helpen en maakt graag het verschil.
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