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Open nowPosted 27 days ago

Voortman Steel Machinery Technisch Helpdesk Medewerker

EURES job mobility portal552,729 open roles

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Twente, Netherlands
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Your applicationOpen nowVoortman Steel Machinery Technisch Helpdesk MedewerkerEURES job mobility portal · Twente, Netherlands
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The clock on this job

Early applications get read.

9.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.4%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: posted 27 days ago

EURES job mobility portal median: 6 days open

The posting

Technisch Helpdesk Medewerker - - Rijssen , Nederland - Customer Service Ben jij klantgericht, communicatief sterk én heb je affiniteit met techniek? Help internationale klanten verder en ontwikkel jezelf binnen een technische supportomgeving in de machinebouw. Vacature details Solliciteren Functieomschrijving Wat ga je doen? Als Technisch Helpdesk Medewerker ben jij vaak het eerste aanspreekpunt voor internationale klanten van Voortman. Wanneer klanten vragen hebben over hun machine of een storing ervaren, ben jij degene die de situatie helder in kaart brengt. Je luistert aandachtig, stelt de juiste vragen en zorgt ervoor dat elke melding correct wordt geregistreerd en opgevolgd. Je bewaakt het verloop van supportcases, houdt klanten proactief op de hoogte van de voortgang en zorgt ervoor dat zij weten wat ze kunnen verwachten. Daarmee lever je een belangrijke bijdrage aan een positieve klantervaring en zorg je ervoor dat klanten zich gehoord en geholpen voelen. Waar mogelijk help je klanten zelfstandig om het probleem op te lossen. Voor ingewikkelde technische vraagstukken waar je de kennis (nog niet) voor hebt, werkt je nauw samen met ervaren support engineers die beschikken over diepgaande kennis van onze machines en processen. Wanneer specialistische technische expertise nodig is, zorg je voor een complete overdracht naar de juiste collega en blijf je betrokken bij de opvolging. Zo vorm jij de verbindende schakel tussen klant en techniek. Jouw werkzaamheden bestaan onder andere uit: - Het beantwoorden van technische vragen en meldingen via telefoon en e-mail; - Het analyseren en registreren van klantvragen en storingen; - Het bewaken van de voortgang van supportcases; - Het informeren van klanten over status, oplossingen en vervolgstappen; - Het zelfstandig oplossen van (eenvoudige) technische vraagstukken; - Het afstemmen met support engineers en andere interne afdelingen; - Het bijdragen aan een professionele...

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