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Open nowPosted 34 days ago

Danish Customer Support Agent (Hybrid - Malta)

EURES Malta

Pay
€26,000 a year
Where
Malta
Work mode
Hybrid
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Your applicationOpen nowDanish Customer Support Agent (Hybrid - Malta)EURES Malta · Malta
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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 34 days ago

The posting

Job description  Support customers via calls, live chat, and email  Handle more complex issues from start to resolution  Approve withdrawals and process KYC documentation  Carry out security checks to keep our players and business

Requirements

  • Speak and write very good in Danish and English
  • Enjoy mul tasking and have strong problem-solving skills
  • Are comfortable working shi s (including some nights)
  • Have an interest in using AI tools to boost efficiency
  • Have previous customer service experience (that’s a bonus!)

Training provided Training is provided over the course of the first few months - the first month will focus on the basics of providing a good customer experience, which will be followed by two months of shifts to hone the skills obtained during the training period. The training will continue and conclude on Withdrawals and KYC procedures.

Any assistance with accommodation/relocation Relocation may be offered upon review and approval during the recruitment process.

Any other benefits

  • Hybrid Work Set Up
  • Wellbeing – €250 Annual Wellbeing Allowance (claimable after probation).
  • Health – Comprehensive, international private health insurance.
  • Team Fun – Fantastic quarterly team events and weekly company events!
  • Home Office Setup – €250 One-time Hybrid Allowance to create your perfect workspace.
  • Work from Anywhere- 8 weeks a year to work from any location around the world, once you’ve passed probation.
  • Food at the Office – Breakfast on Tuesdays, lunch on Mondays and Wednesdays, and food & drinks on Fridays!

Salary - The starting salary for this position is €26,000

How will the interviews be held Local candidates will have an online and an in-person interview. Abroad candidates will have online interviews

To apply CVs and a covering email are to be sent by email to [email protected] and should be written in English. Please quote the vacancy name and number in your email.

Posting text belongs to the employer. Removal requests: contact us.

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