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Open nowPosted 144 days ago

IT Operations Expert

EuroTeleSites AG6 open roles

Where
Serbia
Work mode
Hybrid
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Your applicationOpen nowIT Operations ExpertEuroTeleSites AG · Serbia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EuroTeleSites AG's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 144 days ago

The posting

Job description

  • Central intake, qualification and dispatch of IT demand across AT, BG, CRO, MK, SRB, SLO
  • IT service and ticket management – SLAs, escalations, structured follow-up
  • IT inventory and operating documentation across the ETS group – starting from a blank page
  • A1 transition coordination across the six entities: milestones, deliverables, escalations
  • IT-side execution of the ERP programme (DMS, BI, SAP integration)
  • Vendor management and KPI reporting to the Head of IT and CFO
  • Operational peer to the two existing Serbia specialists – no hierarchy, true collaboration

Must have

  • 5+ years in IT operations, IT service management or IT project management
  • Demonstrated ability to structure IT delivery in environments without established processes
  • Direct experience with vendor contracts, SLAs and performance discussions
  • Solid technical IT foundation – identity & access management, integration/middleware, cloud services (SAP, M365), enterprise infrastructure – at a level that lets you triage demand and engage vendors credibly
  • Hands-on with ServiceNow – administrator level, not user level
  • Working proficiency in English AND fluent Serbian
  • Concise written communication for executive audiences

Strong plus

  • Multi-country or matrix-organization experience
  • Carve-out, post-merger or post-IPO IT environments
  • Background in telecom, infrastructure or energy
  • Exposure to SAP or large ERP programme delivery
  • ITIL Foundation, IPMA, PMI or Prince2 certification

What this role is not

  • A management ladder – we are a small, lean IT team today
  • A PMO role producing reports for others
  • A helpdesk or 1st-level support function
  • A place where processes already exist – you build them
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  1. A CV for this posting

    Written against EuroTeleSites AG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EuroTeleSites AG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EuroTeleSites AG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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