The posting
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
About the company
Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them.
This is where you come in!
As our Head of GTM, you'll turn market opportunities and customer insights into focused growth strategies that drive qualified pipeline and new annual recurring revenue (ARR). You'll help shape where we compete, how we win and where we invest, identifying the markets, customer segments and channels that offer the greatest opportunities for growth.
Working closely with our global leaders across Sales, Marketing, Partnerships and the wider business, you'll bring teams together to turn strategy into action. You'll lead our go-to-market plans, align priorities, drive accountability and measure commercial success, while building a strong GTM capability that supports the continued growth of Timely and SalonBiz.
What you'll be doing
- Shape our growth strategy – Identify new opportunities across markets, customer segments and channels, helping us focus on where we can make the biggest impact.
- Turn strategy into action – Build and lead go-to-market plans with clear priorities, ownership and measurable commercial outcomes.
- Know our customers and markets – Use customer insights, market trends and competitor intelligence to understand what matters most and where we can stand out.
- Bring teams together – Work closely with Sales, Marketing, Partnerships, Product and Finance to align priorities and deliver growth initiatives.
- Create compelling customer propositions – Help shape how we position our products, communicate their value and connect with the right customers.
- Improve the customer journey – Identify opportunities to improve how customers discover, evaluate, purchase and get started with our products.
- Drive commercial performance – Own the performance of our GTM initiatives, tracking pipeline, new ARR, conversion and acquisition efficiency.
- Build and develop our GTM capability – Lead, coach and support your team while introducing better ways of working across our global markets.
What you'll bring
We're looking for someone who can think strategically, roll up their sleeves and bring people along with them. Ideally, you'll bring:
- Proven experience leading go-to-market strategy, commercial growth or revenue initiatives within a SaaS business, ideally serving small and medium-sized businesses.
- A strong track record of turning market opportunities into measurable pipeline growth and new revenue.
- Experience building and delivering growth strategies across different markets, customer segments or channels.
- Commercial curiosity and confidence using data, customer insights and market intelligence to make decisions.
- A good understanding of customer value propositions, positioning and the end-to-end customer journey.
- Strong leadership skills, with experience influencing senior stakeholders and bringing cross-functional teams together.
- Experience leading and developing people, creating clear expectations and supporting high-performing teams.
- A practical, hands-on approach. You're comfortable moving between the bigger picture and the detail needed to get things done.
- Most importantly, you're someone who sees opportunity, knows how to turn it into action and can bring people together to deliver great results.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why join us?
At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, Dunedin, and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
- This role is full time, permanent position and can be based anywhere in New Zealand.
- You must be legally entitled to work in New Zealand.
- Applications close when we find the right person!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.
