The posting
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
Evergreen Live is a single-family residential (“SFR”) property management company focused on delivering responsive service to residents and strong operational performance for its partners. We are seeking an organized, detail-oriented professional to support the Housing Choice Voucher (“HCV”) program through accurate Housing Assistance Payment (“HAP”) processing, reconciliation, and Housing Authority communication.
Our team values collaboration, accountability, clear communication, and consistent follow-through. We seek self-motivated individuals who take ownership of their work, solve problems proactively, and thrive in a fast-paced environment.
This position supports our Central Operations team. Work location will be in the North Carolina office with a required 5day in office schedule.
The Role: Responsibilities include, but are not limited to, the following:
- Allocate and accurately post monthly HAP remittance payments to the appropriate resident ledgers in Ender.
- Retrieve and review Housing Authority remittance statements and reconcile payment details against deposits, HAP contracts, and resident accounts.
- Investigate and resolve missing, delayed, partial, unidentified, or incorrectly applied payments in partnership with Accounting.
- Follow up with Housing Authorities on delinquent HAP balances, missing remittance information, and unavailable portal data.
- Process interim HAP changes, retroactive adjustments, subsidy increases or decreases, and related ledger corrections promptly.
- Collaborate with Collections to distinguish Housing Authority obligations from resident-responsible balances and resolve HAP-related delinquencies.
- Partner with Renewals and the HCV team regarding contract renewals, rent changes, payment interruptions, and missing HAP documentation.
- Support reconciliation of outstanding Housing Authority balances for current and former residents, including post-move-out payments.
- Maintain complete, accurate, and up-to-date records of payments, outreach, discrepancies, and resolutions in Ender and Smartsheet.
- Prepare status updates on outstanding payments, unapplied funds, and reconciliation items; escalate unresolved issues appropriately.
- Maintain working knowledge of HUD guidance, applicable Housing Authority procedures, and Company policies.
- Identify process improvements and assist with additional projects and duties as assigned.
Qualifications and Experience
- High school diploma or GED equivalent required; additional education in accounting, finance, or business preferred.
- One (1) to two (2) years of accounts receivable, reconciliation, payment processing, or property management experience preferred.
- Experience with the HCV program, Housing Authorities, or subsidized housing is a plus.
- Solid working knowledge of Microsoft Office, particularly Excel; experience with Smartsheet is a plus.
- Excellent accuracy, organization, time management, and analytical problem-solving skills.
- Ability to handle confidential financial and resident information professionally.
- Strong written and verbal communication skills and the ability to manage multiple deadlines independently.
- Proactive, accountable, and comfortable working collaboratively in a high-volume environment.
Additional Information. The role will require:
- Routine use of standard office equipment and computers, including typing and telephone communication.
- Professional handling of confidential records and performance of all duties in a safe manner.
- Occasional additional hours as business needs require, subject to applicable policies and law.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
