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Open nowPosted 6 hours agoWe saw it 9 min after it went up

IT Support Engineer, Corporate

Everlywell15 open roles

Where
Austin, TX
Work mode
Hybrid
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Your applicationOpen nowIT Support Engineer, CorporateEverlywell · Austin, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Everlywell's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Everlywell postings stay open a median of 28 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Everlywell median: 28 days open

The posting

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.

What You'll Do:

  • Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
  • Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
  • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
  • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
  • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
  • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
  • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
  • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
  • Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
  • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We're Looking For:

  • 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
  • Strong knowledge of macOS and Apple hardware troubleshooting.
  • An ability to quickly troubleshoot both wireless and wired networking issues.
  • Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
  • Hands-on experience supporting AV equipment and Zoom Room configurations.
  • Familiarity with Jamf or other Apple device management tools.
  • Impeccable customer service and communication skills—especially when working with senior leaders.
  • Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.
  • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
  • A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.

Bonus Points For:

  • Experience with Okta, Auth0, or other identity platforms.
  • Familiarity with AWS infrastructure or other cloud admin responsibilities.
  • Hands-on knowledge of Jira and Confluence.
  • Scripting or automation experience (e.g., Bash, Python, or AppleScript).
  • Exposure to endpoint detection, compliance tooling, and IT auditing best practices.

Why You'll Love Working Here:

  • Mission-driven company improving access to healthcare
  • Fast-moving, startup environment with enterprise-level backing
  • Open vacation policy (for salaried team members)
  • Employee discounts and paid parental leave
  • Comprehensive health benefits and 401(k)
  • Supportive, people-first IT culture with a security mindset

If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.

Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.

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