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Open nowPosted 2 days ago

Benefits + Leave Specialist

Everwise Credit Union46 open roles

Where
South Bend, Indiana 46601 - Corporate
Work mode
Hybrid
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Your applicationOpen nowBenefits + Leave SpecialistEverwise Credit Union · South Bend, Indiana 46601 - Corporate

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Everwise Credit Union postings stay open a median of 29 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.1%30 days
This job: posted 2 days ago

Everwise Credit Union median: 29 days open

The posting

Job Description:

Position Summary:

The Benefits + Leave Specialist is responsible for the day-to-day administration of employee benefits, wellness, disability, and leave programs. The incumbent serves as the primary point of contact for employee benefit and leave related inquiries and provides timely, high-quality customer service to employees, regulatory compliance, operational excellence and data integrity. The Benefits + Leave Specialist processes benefit changes, administers leave of absence programs, maintains accurate records, and supports other benefit and wellness-related initiatives. The incumbent partners with employees, leaders, vendors, payroll, and Human Resources to deliver an exceptional employee experience while supporting organizational compliance and benefit program effectiveness.

Primary Responsibilities & Duties:

Benefits Administration & Employee Support

  • Serve as the primary contact for employee benefits, leave of absence, disability, and workers’ compensation questions and requests
  • Educate employees regarding eligibility, enrollment, qualifying life events, and benefit programs
  • Process benefit enrollments, terminations, COBRA coordination, status changes, and qualifying life events within HRIS and vendor systems
  • Administer programs in accordance with ERISA, HIPAA, ACA, COBRA, FMLA, and other applicable federal and state laws
  • Maintain current knowledge of benefit laws, leave of absence regulations, and industry best practices
  • Partner with benefit carriers and third-party administrators to resolve escalated employee issues and ensure service level expectations are met
  • Troubleshoot issues and escalate complex benefit, leave, and accommodation issues to the Manager, Benefits
  • Prepare and analyze routine benefit and leave utilization reports
  • Monitor benefit trends, leave activity, and program participation to support decision-making and compliance efforts

Leave & Disability Administration

  • Administer leave of absence cases (FMLA, ADA, state-specific leave, personal leave, disability, etc.), ensuring compliance with applicable federal, state, and local regulations
  • Provide guidance to employees regarding leaves of absence and disability entitlements
  • Maintain data integrity to ensure compliance with applicable federal, state, and local regulations and track return-to-work timelines
  • Maintain accurate leave, and employee data within HRIS and vendor systems
  • Process reasonable accommodation requests in compliance with ADA standards
  • Coordinate with employees, leaders, leave carrier, Human Resources, and Payroll to ensure leaves of absence and disability claims are processed accurately and timely
  • Conduct periodic reviews of leave administration practices to promote consistency, accuracy, and compliance
  • Establish and maintain standardized leave administration processes, templates, forms, and best practices

Benefit Communications & Initiatives

  • Draft and support employee communications related to benefits and wellness programs, including open enrollment content
  • Update benefits information on company intranet as needed
  • Support implementation of new programs and process improvements from planning through rollout, including communications and employee education
  • Support open enrollment preparation, testing, employee communications, and employee assistance
  • Participate in compliance audits
  • Plan and support implementation of employee well-being initiatives

Billing & Invoice Reconciliation

  • Responsible for reconciling benefit-related invoices with enrollment records
  • Route invoices for processing and payment
  • Track vendor invoices and payments to ensure timely remittance
  • Proactively identify and resolve billing discrepancies, partnering directly with vendors and Finance to correct errors undefined

Knowledge / Skills:

  • Solid knowledge of benefits-related regulations, including HIPAA, COBRA, FMLA, and state leave laws
  • Ability to explain complex benefit and leave rules in plain language and excellent customer service skills
  • Strong analytical and problem-solving abilities
  • Strong attention to detail, reconciling records and invoices accurately
  • Ability to self-manage and prioritize responsibilities
  • Ability to manage sensitive information with discretion and strict confidentiality
  • Experience with HRIS or benefits administration systems (Workday experience preferred)
  • Highly resourceful collaborator, with the ability to also be effective independently

Minimum Requirements:

  • Associate’s degree in Human Resources, Business, or related field, or equivalent work experience
  • 2+ years’ benefits administration or progressive Human Resources experience
  • Proficient with Microsoft Office, including Excel and PowerPoint skills
  • Solid knowledge of pertinent federal and state Human Resources regulations and compliance requirements affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, workers’ compensation, Medicare/Social Security, and DOL requirements

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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