The posting
Event Cinemas Springfield – Gold Class Manager About the Role Great experiences don't happen by accident. They're created by great people, driven by strong leadership, and built on a team that takes pride in what they do. At Event Cinemas Springfield, we're looking for a passionate, motivated and hands-on Gold Class Manager who is ready to take ownership, lead by example and inspire a team to deliver exceptional experiences every day. Gold Class is more than premium cinema. It's a complete hospitality experience where great food, exceptional service and the magic of movies come together. As our Gold Class Manager, you'll be at the heart of bringing that experience to life. This isn't a role for someone who wants to lead from the sidelines. We're looking for someone who thrives on being involved, rolls up their sleeves when things get busy, and understands that the strongest leaders set the standard through their own actions. You'll build a team that takes pride in its performance, celebrates its successes and supports one another through the challenges. You'll coach, motivate and empower your people to grow, while maintaining the high standards our guests expect and deserve. Some days will be demanding. Some shifts will test your organisation, resilience and ability to think on your feet. But for the right person, that's exactly what makes the role exciting. If you love hospitality, take pride in hard work, believe in the power of a great team and want to make a genuine difference, this could be your next big opportunity. The Commitment This is a full-time position, working across the cinema operating week on a set rotational roster, including days, nights and weekends. Our busiest periods are also our most exciting and rewarding. Availability throughout our upcoming peak trading season, from late November through to late January, is essential and non-negotiable. We're looking for someone who understands the commitment that comes with leading a busy hospitality operation and is excited to be part of the action when it matters most.
What You'll Be Responsible For Delivering Experiences Worth Remembering Every guest interaction is an opportunity to make someone's day.
Set the standard for genuine, warm and personalised hospitality. Inspire your team to consistently deliver exceptional food, beverage and cinema experiences. Create an atmosphere where guests feel welcomed, valued and genuinely looked after. Lead with confidence and professionalism when resolving challenges or guest concerns. Look beyond simply meeting expectations and continuously find ways to make the Gold Class experience even better.
Leading People, Building Confidence & Inspiring Success Great leaders don't just build strong teams. They help people become the best versions of themselves.
Lead from the front, demonstrating the attitude, energy and work ethic you expect from your team. Coach, train and develop team members to build confidence, capability and pride in their work. Create a positive, supportive and accountable team culture where everyone contributes. Recognise achievements, celebrate progress and encourage continuous improvement. Have the confidence to address performance challenges with fairness, respect and a solutions-focused approach. Empower your team to take ownership, make decisions and develop their own leadership potential. Maintain a strong focus on training, compliance and operational standards.
Taking Ownership of Operational Excellence Behind every seamless guest experience is a well-organised, high-performing operation.
Take ownership of the day-to-day operation of the Gold Class lounge, bar and service areas. Maintain exceptional standards of cleanliness, presentation and service readiness. Manage opening and closing procedures, equipment checks, audits and compliance requirements. Uphold food safety, hygiene and responsible service of alcohol standards. Oversee stock management, ordering, deliveries and inventory controls. Support the successful execution of events, premieres, promotions and special experiences. Identify problems early, take initiative and drive practical solutions.
Driving Performance & Delivering Results Strong leadership isn't just about creating a great atmosphere. It's about delivering results and taking pride in achieving them together.
Drive food and beverage performance through outstanding service, confident recommendations and strong product knowledge. Take ownership of stock control, wastage, cost of goods and inventory performance. Support the achievement of revenue, guest satisfaction and profitability targets. Identify opportunities to improve efficiency, productivity and overall operational performance. Maintain accurate reporting, cash handling and financial processes. Bring ideas, initiative and a continuous improvement mindset to the business.
Bringing the Gold Class Experience to Life
Champion exciting new menus, promotions and premium cinema experiences. Support local marketing initiatives, national campaigns and community engagement opportunities. Build genuine connections with guests that encourage loyalty and repeat visits. Represent the Event Cinemas brand with professionalism, pride and enthusiasm.
What We're Looking For Experience is important. Attitude is everything. We're looking for someone who brings energy, drive, resilience and a genuine passion for people. Someone who takes pride in doing things well, holds themselves accountable and inspires others to do the same. You'll be someone who:
Leads by example: You don't ask your team to do something you wouldn't do yourself. You're hands-on, approachable and willing to get involved. Brings a winning attitude: You're positive, motivated and focused on solutions rather than problems. Takes ownership: You follow through on commitments, take responsibility for outcomes and look for ways to make things better. Thrives under pressure: You're organised, adaptable and capable of keeping your team focused and motivated during demanding shifts. Believes in teamwork: You understand that success is shared, and you're just as invested in the development of your people as you are in your own achievements. Has high standards: You notice the details, take pride in presentation and understand the importance of consistency. Is commercially minded: You understand the relationship between exceptional service, efficient operations and strong business results. Wants to grow: You're open to feedback, eager to learn and motivated to continually improve as a leader.
Ideally, you'll also bring:
Previous leadership experience in hospitality, food and beverage, restaurants, cafés, hotels or entertainment venues. Strong communication, organisation and problem-solving skills. Experience leading teams in a fast-paced, customer-focused environment. An understanding of stock management, financial performance and operational compliance. A current RSA and RMLV certification and First Aid certification, or willingness to obtain them.
You don't need to know everything on day one. But you do need to bring the drive, commitment and willingness to learn.
Why Join Our Team? At Event Cinemas Springfield, we believe great workplaces are built by people who care about what they do and the people they work alongside. This is your opportunity to do more than manage a venue. It's your chance to help shape a team, influence its culture and build something you can genuinely be proud of. You'll have the opportunity to:
Make your mark: Take ownership of a premium hospitality operation and contribute to its ongoing success. Grow as a leader: Develop your skills, broaden your experience and build your career within one of Australia's leading entertainment brands. Develop others: Help team members discover their strengths, build confidence and achieve their own career goals. Be part of something exciting: From blockbuster premieres and sold-out sessions to exclusive events and unforgettable guest experiences, no two days are quite the same. Celebrate success: Work alongside a team that values effort, recognises achievements and takes pride in delivering results together.
This is a role where your leadership matters, your ideas are valued and your commitment can make a real difference. The Perks of Working at Event Cinemas Being part of the Event Cinemas team comes with some great perks! Alongside a fun, dynamic and supportive working environment, you'll enjoy:
Staff movie benefits and discounted cinema experiences Discounts on food and beverages Opportunities for career development and progression within EVT Access to employee benefits and offers across participating EVT brands
Combine your passion for hospitality with your love of entertainment and enjoy the benefits of working for one of Australia's leading cinema brands!
What makes a great Gold Class Manager The best Gold Class Managers aren't defined by their job title. They're defined by the standard they set, the energy they bring and the people they inspire. They're just as comfortable welcoming a guest, preparing a drink or jumping into service during a Friday night rush as they are coaching a team member, analysing business performance or planning the next big event. They know when to lead, when to listen, when to challenge and when to empower. They understand that accountability and encouragement go hand in hand, and that a successful team is built on trust, respect, hard work and shared achievement.
Ready to Step Up? If you're someone who brings passion to your work, takes pride in a job well done and believes that great leadership starts with a great attitude, we want to hear from you. We're looking for someone who's ready to put in the effort, embrace the challenges, celebrate the wins and help take our Gold Class experience to the next level. Apply Now! Submit your application today, including your current resume and a cover letter telling us why you're the right person to lead our Gold Class team. We want to hear about more than just your experience. Tell us what drives you, what great leadership means to you, and how you'll inspire a team to deliver exceptional results. Your next leadership opportunity starts here. We can't wait to hear from you!
