The posting
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Pharmacist Lead serves as the subject matter expert of their designated pharmacy center of excellence. They will work alongside Pharmacy management/leadership to drive and support department efficiencies. In this role, the expectation is to lead by example and support company and department goals as well as drive results and achieve a consistent standard of work from the team of Pharmacists. They are responsible for helping build team capabilities through leadership skills and follow up in a call center environment.
Responsibilities
- Subject matter expert with strong customer service experience
- High attention to detail
- Displays strong knowledge of ExactCare practices
- Ability to identify and quickly use problem solving to resolve patient concerns
- Demonstrate positive work environment and hold team accountable to expectations
- Showcases the capacity to effectively multi-task and delegate assignments based on department workload
- Creating, interpreting, monitoring of Salesforce reports and expertise in RX30, Salesforce and OnBase
- Ability to prepare, monitor and follow up with Pharmacist assignment schedule
- Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues
- Leads with strong customer service attributes
- Indirectly manages/coaches peers on phone performance and metrics supporting calling needs
- Provide strong follow-up to other managers regarding performance on a regular basis
- Partners with team management/leadership to build relationships and improve overall communication within their department
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Bachelor’s degree in Pharmacy or Doctorate in Pharmacy (PharmD)
- Active license in state of residence
Experience
- Experience with pharmacist verification work, preferably within AnewHealth/ExactCare centers of excellence
- Previous management/leadership experience preferred
- Clinical Judgement Expertise
- Prior interface with OutcomesMTM and Mirixa, a plus
Skills & Abilities
- Ability to provide feedback and hold teams accountable to standards.
- Ability to work flexible schedule
- Strong work ethic and ability to collaborate with multiple partners
- Exceptional standards of customer care
- Strong attention to detail and high level of organization
- Problem solving ability
- Ability to multi-task
- Excellent communication skills and customer service
- Passion to help people
Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
