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Open nowPosted 11 days ago

Program Manager & AI Automation Lead

excelerate5 open roles

Pay
$80 – $100 an hour
Where
San Diego, CA
Work mode
Hybrid
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Your applicationOpen nowProgram Manager & AI Automation Leadexcelerate · San Diego, CA

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  2. 3.5%3 days
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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 11 days ago

The posting

We're seeking a Program Manager & AI Automation Lead to lead a high-impact technical initiative focused on strengthening operational excellence while automating the manual processes that support it. You’ll combine hands-on technical program management with the design, build, and delivery of AI-agent-driven automation, with working solutions as a core project deliverable.

The role brings together two key capabilities: technical program management and agentic automation delivery, requiring someone who can drive complex cross-functional work while personally building automation that improves how programs operate.

Key Responsibilities

- Lead program execution across a portfolio of 55+ production services, including executive operating reviews, incident and RCA tracking, readiness activities, and cross-functional initiatives.

- Establish program scope, priorities, milestones, dependencies, deliverables, and success measures while coordinating execution across multiple teams.

- Identify and prioritize opportunities to streamline or replace manual program processes through automation.

- Design, build, and productionize AI-agent automation, including ticketing and routing, cross-platform reconciliation, program telemetry, executive reporting, and automated follow-up workflows.

- Direct multiple AI agents toward defined outcomes, establishing appropriate context, acceptance criteria, validation controls, and human-in-the-loop processes.

- Ensure automation is reliable, auditable, and maintainable, with appropriate documentation and runbooks.

- Communicate program progress, risks, decisions, and outcomes clearly and concisely to senior technology leadership.

- Build strong cross-functional relationships and drive commitments through influence, proactive communication, and consistent follow-through.

Qualifications

- 7+ years of technical program management experience in platform, infrastructure, or high-scale technology environments, with a proven track record leading complex technology initiatives from planning through implementation and transition.

- Hands-on experience designing and delivering AI-agent-driven automation connected to live data and workflows.

- A track record of personally building automation and workflows yourself, including API integrations to tools like Jira and Smartsheet, building dashboards and tracking systems, and hands-on experience with AI/agent tools (like Claude, agent frameworks, or similar integration methods).

- Ability to provide examples of automation you've built and shipped, and can clearly explain your individual contribution, how you designed the solution, and the outcomes it produced.

- Experience with AI governance, including validation controls, auditability, and human-in-the-loop processes.

- Strong operational knowledge of incident management, SDLC, and distributed systems; identity, security, or authorization experience is a plus.

- Excellent executive communication and the ability to drive cross-functional delivery through influence.

- Highly proactive and comfortable operating in fast-moving, complex technology environments.

Duration: 40 hours a week, 10 months

Type: Project-Based Hourly W2, Benefits Eligible

Rate: $80-100/hour

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