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Open nowPosted 10 days ago

Systems Administrator

execulink3 open roles

Where
1127 Ridgeway Rd, Woodstock, ON N4V 1E3, Canada
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Your applicationOpen nowSystems Administratorexeculink · 1127 Ridgeway Rd, Woodstock, ON N4V 1E3, Canada

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

About this Opportunity: Are you a technically curious problem solver who enjoys getting into the details and making complex systems work seamlessly behind the scenes? Execulink Telecom is looking for a Systems Administrator to join our team and help support the platforms, infrastructure, and services that keep our customers connected every day.   This is a chance to work at the heart of the systems and services that keep our customers connected, supporting everything from voice platforms and network infrastructure to automation, troubleshooting, and service development. If you love solving complex problems, digging into the details, and making technology work better in the real world, this role will keep you engaged.   You’ll get exposure to a wide range of technologies and hands-on responsibility across SIP, TDM, Linux, virtualization, monitoring, and vendor integrations. Every day brings something different — from diagnosing issues and improving performance to helping launch and support new services. For someone who wants variety, challenge, and the chance to build deep technical expertise, this is an exciting opportunity to grow in a role with real impact.   Position Details:

Woodstock, ON Permanent, Full-Time On-site Hybrid Required 3 days in office each week (Tuesday, Wednesday and Thursday) Hours of Work

Monday to Friday 8:30am – 5:00pm Overnight maintenance, on-call support coverage and traveling to Data Centre & Central Offices throughout Southwestern Ontario including the GTA is a requirement for this position Coordinate coverage with other staff when their duties require off-site work Will support on-call staff by offering coverage when they are not able to provide it

Responsibilities:

Responsible for the design, configuration, implementation and ongoing support of systems equipment and services that create and support the products that Execulink offers Responsible for proper design, installation and maintenance of all systems infrastructure and new products and services Troubleshooting, diagnosing and resolving hardware and software issues reported from staff or from monitoring systems, acting as the final point of escalation for the business Pursuing support with third parties as required Performing on-site work when required at any location where supported equipment is located Reviewing/creating documentation including design drawings and training other staff to work with the tools and services provided Software updates of relevant systems Development of new services and technologies Develop in-depth understanding of third-party tools, and work around gaps in functionality as required Administer and maintain the Metaswitch voice platform (call control, media gateways and application servers) supporting both SIP-based and traditional TDM voice services Provision, troubleshoot and maintain SIP trunks, session border controllers, and SIP- and MGCP-based customer endpoints and integrated access devices Maintain TDM interconnects and trunking (SS7, PRI/DS1) with carriers and legacy equipment, and support migration of TDM services to SIP Support carrier voice obligations including 911/E911 routing, local number portability and number inventory, and caller ID/CNAM Ensure accurate call detail record (CDR) collection and delivery to billing and fraud-monitoring systems Perform voice quality and call-flow analysis using SIP traces, packet captures and platform diagnostics This position will have access to confidential customer data Other duties as assigned

HR Responsibilities include:

None

Qualifications:

College or University is preferred. Demonstrable significant experience may be considered with minimum of High School Diploma Valid Class G Driver’s License and access to reliable transportation Requires education and/or experience demonstrating a capacity to learn complex concepts and apply them in real-world situations CompTIA Linux+ certification required Red Hat Certified System Administrator (RHCSA) preferred Certified OpenStack Administrator (COA) preferred Extensive experience with Linux KVM preferred Experience with Ansible automation preferred Experience with SNMP-based monitoring systems including Nagios, Zabbix, MRTG Experience with SIP-based and TDM voice services required Experience administering a carrier voice platform required; Metaswitch experience strongly preferred Project and vendor management experience preferred Experience supporting multi-vendor technologies across edge, access and core networks preferred Successful candidates are required to complete clear criminal background screening

Required Skills & Abilities:

In-depth knowledge of all vendors utilized, including but not limited to Metaswitch, OpenStack, Polycom, Cisco, and customer-premise equipment vendors such as Calix and Arris In-depth knowledge of all technologies utilized, including but not limited to SIP, MGCP, TDM (SS7, PRI), Multicast, HLS, DASH, MoCA, virtualization (KVM), SMTP, DNS, DHCP, Ethernet, Wi-Fi access points, ACLs, PPP-based services and TCP/IP Working knowledge of access and core networking (optical, OSPF, BGP) as it pertains to the delivery of services Ability to learn new products and technologies from new vendors rapidly Responsible for maintaining a broad level of hardware, software, cloud and network security measures knowledge covering all equipment and technologies managed by the department Responsible for maintaining a high level of knowledge in specific areas as designated by the Supervisor and Manager Network diagramming proficiency Share responsibility for optimizations to control costs and maximize network performance Expected to highlight new technologies that may benefit the business Excellent troubleshooting skills Exceptional knowledge of vendor-provided tools Demonstrated ability to document all types of work performed as Standard Operating Procedures Analysis of packet captures, SIP traces and other in-depth data at the protocol level Requires good communication skills interacting with persons with various levels of technical skills and knowledge

What We Offer:

Internal growth and learning opportunities Challenging and rewarding place to work Comprehensive health and benefits Competitive starting rates Employee discount plan on Execulink services RRSP matching program Tuition reimbursement

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