Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Sales Trainer and QA

Exinity16 open roles

Where
Limassol, Cyprus
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales Trainer and QAExinity · Limassol, Cyprus

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Exinity's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Exinity postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 4 days ago

Exinity median: 11 days open

The posting

Company Description

In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.

We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.

Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.

Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

Role Purpose

The Training & Quality Assurance Manager is responsible for designing, implementing, and continuously improving a standardized onboarding, training, and quality assurance framework across the Customer Group. The role ensures all team members, regardless of function, location, or manager, receive consistent knowledge, training, and performance support, enabling them to deliver exceptional customer experiences and perform effectively from day one.

This role serves as the central owner of Customer Group knowledge management, onboarding standards, training effectiveness, and quality assurance, ensuring alignment across Customer Service, Sales, Customer Success, Payments, Operations, Client Resolution, and other Customer Group functions.

Why This Role Exists

The Training & Quality Assurance Manager ensures every employee within the Customer Group receives a consistent onboarding experience, standardized knowledge, and ongoing development support. The role reduces dependence on individual managers for training quality, accelerates employee productivity, improves customer outcomes, and creates a scalable framework that supports growth across multiple markets and functions.

Key Responsibilities

Training & Onboarding

  • Design and maintain a comprehensive Customer Group onboarding program for all new joiners.
  • Develop structured learning paths tailored to different roles and functions.
  • Deliver onboarding sessions directly or coordinate subject matter experts to provide training.
  • Create and maintain onboarding schedules, certification requirements, and learning assessments.
  • Ensure all employees receive consistent training regardless of location or department.
  • Measure onboarding effectiveness and continuously improve training content based on feedback and performance outcomes.

Learning & Development

Own and maintain training curricula covering:

  • Company overview, vision, values, and organizational structure
  • Customer Group operating model and team responsibilities
  • Products, services, and client proposition
  • Internal systems and tools
  • Policies and procedures
  • Regulatory and compliance requirements
  • Sales methodologies and customer acquisition approaches
  • Service excellence standards
  • Customer communication best practices
  • Customer lifecycle management
  • Escalation and issue resolution processes
  • Information security and data protection requirements

Knowledge Management

  • Create and maintain a central knowledge repository.
  • Ensure training materials, SOPs, policies, and process documentation remain current and accessible.
  • Establish documentation standards across the Customer Group.
  • Partner with functional leaders to capture and document business knowledge.
  • Drive knowledge-sharing initiatives across teams and regions.

Quality Assurance

  • Design and manage a Customer Group quality assurance framework.
  • Establish quality standards and assessment criteria across customer-facing functions.
  • Conduct regular quality reviews of customer interactions, processes, and adherence to standards.
  • Identify knowledge gaps, coaching opportunities, and process improvement areas.
  • Provide quality trends, insights, and recommendations to management.
  • Work with team leaders to ensure quality findings are translated into coaching and development plans.

Performance & Continuous Improvement

  • Track training effectiveness through performance metrics, quality results, certification outcomes, and employee feedback.
  • Analyze onboarding and quality data to identify trends and improvement opportunities.
  • Recommend process enhancements to improve customer experience and employee performance.
  • Support change management initiatives and ensure training readiness for new products, processes, and systems.
  • Promote a culture of continuous learning and operational excellence across the Customer Group.

Key Stakeholder Relationships

  • Customer Service Leadership
  • Sales Leadership
  • Customer Success Teams
  • Payments Teams
  • Operations Teams
  • Client Resolution Teams
  • Compliance & Risk
  • HR & Talent Acquisition
  • Product & Technology Teams

Success Measures (KPIs)

  • New joiner onboarding completion rate
  • New hire time-to-productivity
  • Certification and assessment pass rates
  • Quality Assurance scores
  • SOP and knowledge base adoption rates
  • Reduction in knowledge-related errors and escalations
  • Training satisfaction scores
  • Improvement in customer experience and service quality metrics
  • Training content accuracy and currency

Qualifications

Skills & Experience

Essential

  • 2+ years' experience in Training, Learning & Development, Quality Assurance, Customer Operations, or a related role.
  • Experience within Financial Services and/or FinTech environments.
  • Experience designing and delivering structured onboarding and training programs.
  • Experience developing learning content, SOPs, and knowledge management frameworks.
  • Strong facilitation and presentation skills.
  • Experience conducting quality assessments and coaching programs.
  • Strong stakeholder management and influencing abilities.
  • Excellent written and verbal communication skills.
  • Data-driven mindset with the ability to translate insights into actions.

Preferred

  • Experience within Financial Services, Payments, FinTech, or Customer Operations environments.
  • Knowledge of contact center, customer service, sales, and customer success functions.
  • Experience with Learning Management Systems (LMS) and knowledge management platforms.
  • Process improvement or operational excellence experience.

Key Competencies

  • Customer Centricity
  • Learning Agility
  • Coaching & Development
  • Process Excellence
  • Attention to Detail
  • Communication & Influencing
  • Collaboration
  • Analytical Thinking
  • Continuous Improvement Mindset
  • Accountability & Ownership

Additional Information

All your information will be kept confidential according to EEO guidelines.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Exinity's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Exinity's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Exinity's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.