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Open nowPosted 17 hours ago

Local Account Manager

Expeditors403 open roles

Where
Folcroft, PA, United States
Work mode
On site
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Your applicationOpen nowLocal Account ManagerExpeditors · Folcroft, PA, United States
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Expeditors's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Expeditors postings stay open a median of 34 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 17 hours ago

Expeditors median: 34 days open

The posting

Company Description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

  • Manage assigned customer accounts and maintain strong day-to-day customer relationships.
  • Deliver a high level of customer service and support overall customer satisfaction.
  • Identify opportunities to expand business within existing accounts.
  • Build relationships across customer organizations beyond the primary point of contact.
  • Partner with internal teams to support service delivery and help address customer needs.
  • Help identify, communicate, and resolve service issues in a timely manner.
  • Maintain accurate customer information, account activity, and follow-up actions.
  • Participate in customer meetings and business reviews as needed.
  • Support continuous improvement in service, communication, and account management practices.
  • Monitor account activity and support reporting or KPI follow-up where applicable.

Qualifications

  • Experience in account management, customer service, business development, logistics, supply chain, or a related field.
  • Strong customer service and relationship-building skills.
  • Strong verbal and written communication skills.
  • Ability to clearly document and communicate customer requirements.
  • Strong problem-solving skills and the ability to coordinate issue resolution across teams.
  • Ability to manage multiple priorities and maintain consistent follow-up.
  • Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.
  • Strong attention to detail and organizational skills.
  • Experience supporting complex customer accounts across multiple stakeholders or locations.
  • Presentation skills.
  • Project management skills.
  • Experience identifying growth opportunities within existing customer accounts.
  • Experience working in a cross-functional service environment.

Additional Information

Benefits

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

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