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Open nowPosted 215 days ago

Customer Support Specialist - Originations Backend L1

eyt24 open roles

Where
Metro Manila
Work mode
Remote
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Your applicationOpen nowCustomer Support Specialist - Originations Backend L1eyt · Metro Manila

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eyt's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 215 days ago

The posting

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to

consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs,

Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in

both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for

underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit

cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent,

motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

- Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools

- Documenting & logging issues (as well as customer compliments & complaints)

- Working with customers to help them go through our application flow when required

- Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

- At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks

- Experienced in customer-facing roles in a loan or mortgage account

- Superb communication, collaboration, and problem-solving skills.

- Proficiency, speed, and accuracy in written communication.

- Fluency, clarity, and good diction in English

- Great organizational skills & time management abilities

- Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

- Detail-Oriented - we’re a financial services company so being correct about the details matter

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