The posting
Job Description
JOB SUMMARY / INTRODUCTION:
The Analyst is responsible to create process documentation/workflows, knowledge articles and self-service guidance for IT Services. Maintain a complete understanding of and adheres to all IT policies and processes. The Jobholder also provides support for administering project management tools as applicable.
KEY RESPONSIBILITIES:
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
- Collect and document of business requirements for project and process improvement/automation efforts
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of management
- Participate in the problem resolution
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for post-mortem incident reviews
- Extract reports and provide a high-level analysis of data for review.
- Collaborates with team to create high-quality deliverables
- Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
- Collects and monitors results of various team initiatives
- Assists in building practice framework and guidelines
- Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
- Collects and monitors results of various team initiatives
REQUIREMENTS / QUALIFICATIONS:
- University degree in Computer Science and/or equivalent experience.
- 2-3 years of experience in <specialization area>
- Proficiency in Statistical languages, statistical software
- Proficient technical writing capabilities and Sufficient analytical skills
- Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members. Must have initiative and positive work attitude and must be a quick learner with a zeal for self-learning. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.
- Good written and oral communication skills.
- Hands-on experience with data visualization
- Practical experience generating process documentation and reports
- Comprehensive experience in business change through analytical skills
- Experience with best Project management methodologies (Agile, waterfall, Iterative)
- Understanding of Design thinking practices
- Understanding of Cloud / AWS platforms
About Us
About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
