The posting
Lead Front Bar
FACE FOUNDRIÉ | Full-Time Leadership Position
Compensation: $19.00/hour + applicable commissions
Employment Type: Full-Time Reports To: General Manager / Area Manager
Position Overview
The Lead Front Bar is a developing leadership position responsible for leading, supporting, and developing the Front Bar team while ensuring an exceptional and consistent guest experience across FACE FOUNDRIÉ.
This individual will serve as the primary point of leadership for the front-of-house team, helping bridge the gap between daily operations and upper management. They will take ownership of front bar performance, team development, membership growth, retail engagement, and operational standards.
The ideal candidate is someone who leads by example, communicates confidently, takes initiative, and genuinely enjoys developing others. This role requires someone who can balance excellent guest service with strong business awareness and team accountability.
Key Responsibilities
1. Front Bar Leadership & Team Development
- Provide daily leadership, guidance, and support to Front Bar team members.
- Train, onboard, and develop new and existing Front Bar employees.
- Reinforce company expectations, service standards, and core values.
- Lead by example through professionalism, accountability, and positive communication.
- Provide ongoing coaching and constructive feedback to help team members grow.
- Identify opportunities for additional training and development.
- Help create a positive, collaborative, and accountable team environment.
2. Guest Experience & Service Excellence
- Ensure every guest receives an elevated, welcoming, and consistent experience from arrival through checkout.
- Coach the team on guest communication, hospitality, conflict resolution, and service recovery.
- Ensure front desk interactions reflect the FACE FOUNDRIÉ brand and standards.
- Monitor guest feedback and online reviews and identify opportunities for improvement.
- Support the team in creating meaningful connections with guests and building client loyalty.
3. Membership & Sales Development
- Drive membership growth by developing the team's confidence in membership conversations and recommendations.
- Coach employees on how to communicate membership benefits and align recommendations with guest needs.
- Support retail sales initiatives, promotions, and seasonal campaigns.
- Monitor individual and team performance metrics, identifying opportunities for growth.
- Create engaging sales challenges, role-playing exercises, and training opportunities.
- Help the team develop a consultative approach to retail recommendations and guest retention.
4. Software Systems & Operational Excellence
- Become a subject matter expert in Boulevard and other company software systems.
- Ensure the team is confident and consistent with booking, checkout, memberships, gift cards, client profiles, and other system functions.
- Assist with troubleshooting and resolving front desk operational issues.
- Maintain front bar organization, cleanliness, and daily operational standards.
- Support opening and closing procedures, cash handling, and accurate transaction processing.
- Assist with monitoring schedules, appointment flow, and front desk coverage.
- Ensure the team is following established policies and procedures.
5. Communication & Leadership Support
- Serve as a communication bridge between the Front Bar team and management.
- Help identify recurring operational challenges and bring solutions to management.
- Communicate staffing, guest experience, and operational concerns to the General Manager.
- Support leadership initiatives, meetings, training sessions, and company-wide promotions.
- Provide additional leadership coverage on Sundays and other designated shifts when management is not scheduled.
- Help ensure consistency in leadership presence and accountability across both locations, as assigned.
Qualifications & Desired Attributes
- Previous experience in customer service, hospitality, retail, or a similar service-based environment.
- Previous leadership or supervisory experience preferred.
- Strong communication, interpersonal, and organizational skills.
- Comfortable coaching others and providing constructive feedback.
- Strong understanding of sales, guest experience, and relationship building.
- Ability to learn and confidently navigate software systems and technology.
- Self-motivated, proactive, and solution-oriented.
- Ability to multitask and prioritize in a fast-paced environment.
- A positive attitude and genuine passion for developing others.
- Ability to uphold company standards and lead by example.
What Success Looks Like
Success in this position means:
- A confident, knowledgeable, and well-developed Front Bar team.
- Consistent and elevated guest experiences across both locations.
- Increased membership conversion and stronger retail performance.
- Improved confidence and proficiency with Boulevard and operational systems.
- Consistent execution of front bar standards and daily responsibilities.
- Strong communication between Front Bar employees and management.
- A team that takes ownership of its responsibilities without requiring constant management oversight.
Leadership Expectations
The Lead Front Bar is expected to lead through action, accountability, and consistency. This position is an opportunity to grow into a stronger leader while helping develop the people around them.
This is a hands-on leadership role that requires both participation in daily Front Bar operations and the ability to step back, identify opportunities, and develop the team.
The Lead Front Bar will work in partnership with the General Manager/Area Manager and Lead Esthetician to support the overall success of the location while maintaining clear communication and alignment with upper management.
