The posting
About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable, and accessible skincare in a modern + inclusive environment.
FACE FOUNDRIÉ specializes in all things face: facials, lashes, brows, and skincare. We're setting the new standard in the growing $9 billion skincare services industry, with a vision to establish an unparalleled presence nationwide. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative, effective, cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 65+ locations open and is continuing to expand nationwide.
FACE FOUNDRIÉ is seeking individuals who are passionate about skincare, driven by innovation, and eager to join a company making a positive impact in the industry. Join us as we continue to redefine the skincare industry because we believe that when you feel good, you do good. FACE FOUNDRIÉ Cary, located in Fenton, is hiring a Spa Manager for an immediate leadership opportunity. This is the first of multiple locations owned by a local franchisee, with our Raleigh (North Hills) location opening in early May 2026—creating a unique opportunity for immediate impact and future growth across the RDU and North Carolina markets.
We are moving quickly to identify the right leader—someone who can step in, take ownership, and drive both team performance and client experience from day one.
Our Cary team has a strong 2+ year foundation built on trust, respect, compassion, and accountability. We are a high-energy, positive, and results-driven environment that values strong leadership, clear communication, and a roll-up-your-sleeves mentality.
We are seeking a Spa Manager who leads from the front and sets the standard—someone who inspires, develops, and elevates their team while driving results and delivering exceptional client experiences. This role reports directly to the Area Manager (relocating from the Fenton to the North Hills location) and works in close partnership with ownership (based in Charlotte).
Operations & Performance
- Consistently delivers an elevated client experience and sets the standard for customer service across the team
- Owns and drives key business metrics daily, including: service revenue, average ticket, client count, rebooking, membership conversion, and retail performance
- Identifies and acts on opportunities to improve performance across staffing, scheduling, and in-the-moment coaching
- Manages all aspects of team performance, including recruitment, onboarding, training, product knowledge, performance management, and compliance
- Conducts regular performance reviews, provides direct and actionable feedback, and holds the team accountable to clearly defined goals
- Builds and manages schedules strategically to maximize coverage, productivity, and revenue during peak hours
- Oversees inventory management to ensure optimal stock levels, minimize loss, and support retail goals
- Supports forecasting of sales performance, growth opportunities, and future staffing needs across locations
Financial Management
- Partners closely with ownership and the Area Manager to execute against revenue goals and overall business strategy
- Actively monitors performance reporting and identifies opportunities to increase revenue, improve efficiency, and manage costs
- Implements and reinforces strategies that drive profitability, including elevated services, enhancements, memberships, packages, and retail performance
Customer Experience
- Ensures consistent delivery of high-quality services and a seamless client experience from booking to checkout
- Resolves client concerns promptly and professionally, maintaining brand standards and client trust
- Cultivates a positive, high-energy environment for both clients and team members
Leadership, Training & Development
- North Carolina Esthetician License required
- Leads from the front by performing services, setting the tone, and modeling expectations
- Coaches the team in real-time to improve performance, confidence, and productivity
- Clearly communicates individual and team goals, and actively develops action plans to achieve them
- Identifies growth opportunities for each team member and supports ongoing professional development
- Ensures full participation in all required technical and product training, maintaining brand and service standards
- Conducts thoughtful and strategic interviews to build a high-performing, culture-aligned team
Marketing & Community Engagement
- Partners with the Area Manager and ownership to execute local marketing initiatives that drive new client acquisition
- Supports in-spa promotions, events, and partnerships to increase visibility, bookings, and membership growth
- Actively engages in community outreach and relationship-building to support long-term business growth
Success in This Role Looks Like
- Consistently driving daily performance across key metrics, with a strong focus on membership growth, rebooking, retail, and overall revenue
- Achieving and maintaining team membership conversion goals
- Maintaining high utilization (80–100%) through intentional scheduling, rebooking strategies, and proactive outreach
- Coaching the team in real-time to increase average ticket through enhancements, packages, and elevated service experiences
- Building a high-performing, accountable team culture where goals are clear, tracked, and consistently achieved
- Developing team members into stronger performers through ongoing coaching, feedback, and recognition
- Creating a seamless and elevated client experience that drives retention, referrals, and long-term loyalty
- Taking full ownership of the business—treating the spa like it’s your own, with a proactive, solutions-oriented mindset
- Supporting growth across locations by building strong systems, leaders, and bench strength for future expansion
Job Types: Full-time
Availability: Some Nights and Weekends are required
License: A North Carolina Esthetics License is required
Experience: 2+ years of Salon Manager experience is required
Ability to attend a mandatory 10-day operations training at the FACE FOUNDRIÉ headquarters in Minneapolis, MN, April 12th - 21st OR May 12th - 20th, 2026.
