Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Operation Support Specialist

Family Resource Home Care292 open roles

Where
Liberty Lake, Washington, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperation Support SpecialistFamily Resource Home Care · Liberty Lake, Washington, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Family Resource Home Care's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 9 days ago

The posting

The Operation Support Specialist (OSS) plays a pivotal role within the organization, responsible for overseeing and supervising Operation set up in our De Novo branches. Their role typically involves a wide range of responsibilities, including the primary objectives below.

Primary Objectives

  • Culture: The OSS is a staunch advocate for Family Resource Home Care's culture, which seeks to balance a family like culture of support, engagement and respect with a high-performance culture committed with operational excellence. The company's purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and an employer of choice.
  • Leadership: The OSS provides leadership and guidance to branch staff throughout the integration process. They drive inter-departmental training and collaboration.
  • Operational Efficiency: The OSS is responsible for optimizing the efficiency of integration across operations. This includes integrating new locations to FRHC’s best practices, processes, managing costs, and enhancing productivity. The OSS may, when necessary, fill the administrative role of Branch Manager, Caregiver Manager or Client Care Supervisor for a new market that is currently hiring for the opening.
  • Financial Management: The OSS with support from the FRHC Finance team and operations leadership, is responsible for their branches meeting financial expectations.
  • Performance Monitoring: The OSS will monitor key performance indicators (KPIs) to assess the branch's performance and guide branch staff on how to adapt to changing KPIs with a focus on continuous improvement. This involves analyzing data, identifying trends, and taking corrective actions when necessary.
  • Customer and Caregiver Satisfaction: The OSS is responsible for championing an elevated level of customer and caregiver satisfaction with all internal & external customers.
  • Business Partner: The OSS acts as a business partner between functional departments, their regional teams and community partners by facilitating communication, collaboration, and alignment between different departments. They are responsible for ensuring a smooth transition of new locations back to the appropriate DOO and/or SVP.
  • Strategic Planning: Collaborating with key stakeholders, they develop both area and enterprise-wide strategies that support the company's growth and objectives.
  • Talent Management: They are responsible for training and developing employees within their branches. They must ensure that the branch has the right talent to meet its operational goals.

Working Conditions

  • The OSS will spend most of their time in an office environment indoors. This will require time spent both at a computer station for office work and standing/walking. An additional percentage of their time will be in a variety of environments in the performance of their objectives.
  • The usual business hours for this role will be Monday through Friday 8am-5pm, but this role will require occasional evenings and weekends to meet job requirements.
  • This position will require travel as appropriate to visit branch or HQ operations, approximately 90% of the time.
  • This position will have Senior Vice President – New Markets supervision.

Physical Requirements

  • Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting. Seldom works above shoulders, and operation of equipment.
  • Position will require the employee to talk and hear.
  • Lifting can range from frequent 10 lbs. or less to seldom lifting of greater than 50 lbs.

Direct Reports

  • This position will be providing general support to branch staff.

What We Offer

  • Comprehensive benefits (health, dental, vision)
  • Paid mileage reimbursement
  • Company-paid life and AD&D insurance
  • Paid time off: 3 weeks11 paid holidays
  • Ongoing training and professional development
  • Company matching 401(k)
  • Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.

Pay Range - $70,000 - $ 85,000 / Yr

Why Join Us?

Be part of a mission-driven team that values collaboration and growth. Help shape the future of our workforce by empowering others. Enjoy a dynamic work environment with opportunities for travel and professional development Apply Today! If you’re passionate about training, leadership, and making a difference, we’d love to hear from you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Family Resource Home Care's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Family Resource Home Care's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Family Resource Home Care's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.