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Open nowFirst seen 15 days ago

Service Technician, Northeast

Fastems4 open roles

Where
Remote job, Remote
Work mode
Remote
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Your applicationOpen nowService Technician, NortheastFastems · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fastems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 15 days ago

The posting

We are looking for a Service Technician to join our winning team. Our corporate U.S. headquarters is in Cincinnati, Ohio, however this position will be based anywhere in the Northeastern U.S. The Service Technician is responsible for providing the best possible customer experience for Fastems customers by ensuring that expectations are met and service to their machinery is done in the most appropriate, efficient way to maximize their productivity and production goals.

PRIMARY DUTIES & RESPONSIBILITIES:

  • Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
  • Attend breakdowns and resolve customer challenges onsite.
  • Support installation of new capital equipment.
  • Communication liaison between customer, Head of Service, and service department.
  • Cooperate with all office/administrative support to deliver service solutions.
  • Effective communicator and brand ambassador for Fastems products and organization.
  • Assess complex technical requirements of end customer and advise on suitable solutions.
  • Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

SPECIAL SKILLS REQUIRED:

  • Experience in field service with the ability to travel frequently overnight to customer sites for multiple days/nights.
  • Ability to operate in a high precision production environment at our customers’ sites.
  • Professional and personable with the ability to engage in a customer-focused environment.
  • Approach tasks with tenacity and initiative, with a can-do attitude to fulfill customers’ requests.
  • Highly organized, utilizing good time management with an independent personality able to manage own workload effectively.
  • The successful candidate will have the drive, ambition and potential to progress.
  • Valid driver’s license & passport

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Electro/Mechanical fault finding from a service/maintenance environment.
  • Experience of CNC, robotics and automation systems is desirable but not essential.
  • Skills set to be backed up with academic qualifications or time served.
  • Computer literate with knowledge of software and windows-based systems.
  • Vocational experience in service/maintenance role
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  1. A CV for this posting

    Written against Fastems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fastems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fastems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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