Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 48 days ago

Customer Support Agent - Dutch speaking

Fastned37 open roles

Pay
€34,000 – €37,000 a year
Where
Amsterdam, Noord-Holland, Netherlands
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Agent - Dutch speakingFastned · Amsterdam, Noord-Holland, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fastned's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Fastned postings stay open a median of 29 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 48 days ago

Fastned median: 29 days open

The posting

Join our inhouse Customer Operations team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 300+ colleagues with over 40 nationalities we have the ambition to build a European network of fast charging stations. We focus on prime locations where electric drivers can charge their vehicles with energy from the sun and wind. What sets us apart is our focus on sustainability and clean energy. As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers.

Your role

At Fastned, we pride ourselves on providing our customers with exceptional service and a top-notch charging experience. As our Dutch & English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition.

One of the things that makes working at Fastned so enjoyable is our innovative and forward-thinking approach. We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table.

As our Dutch & English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app. You'll use your excellent communication skills to identify customer needs and help them navigate our features and services. You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings. Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.

Who we are looking for

  • You are fluent in both Dutch & English,
  • Available to work at least 32 hours per week, also on weekends,
  • You've already gained first customer service experience (experience with Zendesk is a plus),
  • You genuinely enjoy interacting with people, both over the phone and in writing,
  • You follow processes and, at the same time, proactively share ideas on how to improve them,
  • You are results-driven and stress resistant.

Our perks

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance and have family-friendly policies in place. Our benefits include:

  • Stock option plan -> we believe in shared value creation;
  • A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
  • An attractive pension plan (fully covered by Fastned);
  • Daily vegetarian lunches, snacks & drinks are provided at our office locations;
  • Full access to our electric vehicle fleet with all charging expenses covered;
  • Next to fun events year-round, we throw notorious Christmas parties, go skiing in Austria and put on our epic Fastned Days (check our last edition out here);
  • Other perks include full travel compensation and company swag, to make you look extra electric!

Interested? Apply today!

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned.

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fastned's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fastned's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fastned's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.