Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days agoWe saw it 34 min after it went up

Director of Customer Success

Feathr6 open roles

Pay
$125,000 – $150,000 a year
Where
USA
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Customer SuccessFeathr · USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Feathr's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Feathr postings stay open a median of 36 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 8 days ago

Feathr median: 36 days open

The posting

Your Company:

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.

DIRECTOR OF CUSTOMER SUCCESS

Your Work:

As the Director of Customer Success at Feathr, you will lead a Customer Success organization whose goals are tied directly to revenue. This is a director-level role built for an experienced, proven Customer Success leader: someone who can step in quickly, take ownership of the organization, and focus on driving results from day one. This role reports to Feathr’s Vice President of Customer Success.

You will own the strategy and execution for how your teams protect and grow our customer base, with a focus on gross revenue retention (GRR), net revenue retention (NRR), success planning across the customer lifecycle, and leading towards value outcomes through Feathr’s products and services. You will be a key owner and participant in setting the strategy for Customer Success at Feathr.

Central to your role will be providing guidance, support, and leadership to your team. Through setting clear goals, monitoring progress, coaching, and effective communication, you will build a collaborative, high-performance culture focused on creating a world-class customer experience. You will help your team navigate challenges and seize opportunities. Your strategic decisions will be instrumental in achieving departmental and company-wide objectives, aligning closely with Feathr’s mission and values.

Your Day:

- Lead Feathr’s Customer Success teams against revenue goals.

- Establish strategic success plans as the standard for how your team manages customer relationships.

- Use product usage and engagement data to identify adoption risks and expansion opportunities.

- Coach your managers and CSMs through account health and pipeline reviews, 1:1s, and performance reviews.

- Serve as an escalation point and join key customer calls.

- Report clearly on retention, renewals, and progress toward key targets.

- Hire for the team and build its onboarding and training programs.

- Work with Sales, Support, Onboarding, Product, and Marketing to improve the customer journey and share customer feedback.

Your Experience:

- 3+ years of people management in a team leadership role.

- 6+ years in customer success, account management, and SaaS team experience.

- Experience running a Customer Success function, or leading on a CS team, at a tech platform.

- A track record of leading teams against revenue goals like GRR, NRR, and renewals.

- Bonus: experience building scaled CS teams or one-to-many programs, such as webinars and office hours, that drive adoption across a large customer base.

Your Qualities:

- Strategic Leadership: Ability to set strategic direction, develop and execute comprehensive account management plans that align with customer objectives and Feathr’s business goals.

- Team Leadership: Demonstrated success in leading and mentoring a team of account managers, fostering collaboration, and promoting a high-performance culture.

- Revenue Focus: You understand how customer health and adoption drive retention, and you manage your team accordingly.

- People Leadership: You have a track record of developing direct reports and building high-performing teams.

- Analytical: You use data to forecast renewals, spot trends, and address risk early.

- Communication: You communicate clearly and build alignment with customers, peers, and executives.

- Customer Understanding: You’re interested in the nonprofit organizations we serve and how they make decisions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation & Perks

The target base salary for this position is $125,000 – $150,000 annually, plus an additional $50,000 annual performance bonus. Final base pay will be determined by candidate experience, skills, and geographical location.

In addition to competitive compensation, we offer a robust benefits package including:

- 100% Remote work environment

- Comprehensive Health, Dental, and Vision insurance

- Paid Vacation, Sick Time, and Paid Company Holidays

Location:

This position is remote for candidates located within the United States, with preference given to those who reside in the Eastern or Central time zones. There is also an option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville https://www.visitgainesville.com/ is a hip, mid-sized city with a highly innovative population and an attainable standard of living.

Interview Process:

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

- HR Information Screen - 20-30 minutes on your experience, compensation, and any questions you have.

- Manager Interview - 45 minutes on the role and your leadership experience.

- Panel Interview - 1 hour conversation with Customer Success and cross-functional leaders.

- CEO Interview - 30 minute conversation with Feathr’s CEO.

- Work Assignment - Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role.

- Reference Check - Candidate's being considered for this role will be asked to provide three professional references.

- Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.

Interviewing at Feathr

We've prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here https://sites.google.com/feathrapp.com/candidate-preparedness-site/home.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

Benefits & Perks for full-time employees

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.

- Fully remote

- Full vision, dental, and ~99% health insurance for employees

- Sick time off

- Vacation time off

- Extended Wintr Break

- Parental Leave

- Wellness Reimbursement Credit

- Home Office Stipend

- Professional Development Budget

- Team hangouts and events

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.

- Practicality: Progress Over Perfection

- Ambition: When Feathr wins, We all win

- Candor: Better communication, Better results

- Trust: Assume the best, Share openly

- Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Feathr's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Feathr's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Feathr's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.