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Open nowFirst seen 6 hours ago

Part-Time Night Auditor

ffcfairfieldinnsuitescollierville2 open roles

Where
Collierville, TN
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Your applicationOpen nowPart-Time Night Auditorffcfairfieldinnsuitescollierville · Collierville, TN

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 6 hours ago

The posting

Part-Time Night Auditor

(Overnight 11p-7a)

Position Summary

The Part-Time Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

  • Post appropriate charges and transactions to guest accounts.
  • Maintain, review, post, and/or transfer charges and deposits to master accounts.
  • Investigate or analyze out-of-balance situations and complete necessary corrections.
  • Prepare daily revenue summaries and front office statistical reports.
  • Perform end-of-day system procedures and prepare systems for the next day’s operations.
  • Serve as night manager-on-duty as assigned and complete the MOD report.
  • Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
  • Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
  • Complete end-of-shift reports and deposits following company cash-handling standards.
  • Maintain awareness of security and safety concerns and notify supervisors of risks.
  • Keep work areas clean and organized and maintain safe work habits.
  • Perform additional duties as needed, required, or directed.

Qualifications

  • One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
  • Knowledge of accounting procedures and strong attention to detail.
  • Ability to communicate clearly and professionally through proper grammar and active listening.
  • Ability to operate a variety of computer applications.
  • Availability to work weekends, holidays, overtime, and alternating shifts.
  • Ability to stand for prolonged periods (up to 4 hours or more).
  • Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
  • Primarily indoor work environment within hotel facilities.
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