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Open nowFirst seen 5 days ago

Almanca Bilen Müşteri Temsilcisi (Uzaktan)

FH Collective Academy3,475 open roles

Where
Kocaeli, Turkey
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Your applicationOpen nowAlmanca Bilen Müşteri Temsilcisi (Uzaktan)FH Collective Academy · Kocaeli, Turkey
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FH Collective Academy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Uluslararası bir dijital yayın projesinde görev almak üzere C1 seviyesinde Almanca bilen Müşteri Destek Uzmanları arıyoruz. Bu pozisyon tamamen home-office olup, Türkiye içinde ikamet eden adaylar için uygundur.

Maaş & Yan Haklar

  • 2025 yılı için net Maaş: 30.000 TL
  • Kalite Primi: %10
  • Yemek Kartı: 4.500 TL
  • Özel Sağlık Sigortası
  • Ekipman desteği: Laptop + Monitör

Pozisyon Hakkında

Bu rolde çevrimiçi içerik platformu kullanıcılarına teknik konular, hesap işlemleri, abonelik süreçleri ve içerik ile ilgili sorularda destek vereceksiniz. Destek; telefon, chat, e-posta ve sosyal medya kanalları üzerinden sağlanacaktır. İş modeli 5 gün çalışma + 2 gün izin şeklindedir.

Sorumluluklar

  • Kullanıcı sorularını hızlı ve çözüm odaklı şekilde yanıtlamak
  • Teknik problemleri analiz edip doğru yönlendirmeler yapmak
  • Chat, telefon, e-posta ve sosyal medya kanallarında etkili iletişim kurmak
  • Gerekli durumlarda farklı kanal kombinasyonlarına uyum sağlamak
  • Müşteri memnuniyetini ön planda tutarak profesyonel destek sunmak

Çalışma Modeli

  • %100 Home Office (Türkiye içi)
  • Çalışma ekipmanları şirket tarafından sağlanacaktır

Vardiya Saatleri

Yaz Dönemi:

  • 10:00 19:00
  • 13:00 22:00
  • 16:00 01:00

Kış Dönemi:

  • 11:00 20:00
  • 14:00 23:00
  • 17:00 02:00

Mola Düzeni:

  • 30 dk yemek molası
  • 3 × 15 dk kısa molalar

Eğitim Süreci

  • 10 iş günü
  • Online (Microsoft Teams)
  • Eğitim saatleri: 10:00 19:00
  • İlk eğitim grubu, projenin resmi başlangıcına kadar eğitime devam edecektir

Aranan Nitelikler

  • Almanca C1+ seviyesinde yazılı ve akıcı sözlü iletişim
  • Türkiyede ikamet etmek
  • Home office çalışma düzenine uygunluk
  • Güçlü iletişim ve problem çözme becerisi
  • Dijital platformlara ve teknolojiye ilgi
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    The review screen in CV Rocket: how each CV was read, round by round.
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3×

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Straight answers

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