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Open nowFirst seen 4 days ago

Dutch Customer Care

FH Collective Academy3,475 open roles

Pay
€1,400 a month
Where
Lisbon, Portugal
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Your applicationOpen nowDutch Customer CareFH Collective Academy · Lisbon, Portugal

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FH Collective Academy's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Dutch Customer Care

Industry: Automotive Care & Safety Operations

Location: Lisbon, Portugal (On-Site)

Work Model: On-Site (Lisbon Office)

Contract Type: Full-Time Permanent

Schedule: Monday to Friday, 08:00 – 17:00 (Fixed Day Shifts) | Weekends OFF!

Gross Salary: €1,400.00 Gross / month

Benefits: €150.00 Language Bonus + €100.00 Performance Bonus / month

Relocation: Not offered (Local Lisbon candidates only)

Role Overview

Join our team in vibrant Lisbon as a Customer Care & Recall Agent for one of the world's leading automotive manufacturing groups! Work convenient fixed business hours (08:00–17:00), enjoy your weekends off, and earn competitive bonuses supporting Dutch-speaking customers through vital automotive care and safety initiatives.

Key Responsibilities

  • Manage automotive recall cases efficiently, ensuring vehicle safety updates and owner communication.
  • Provide end-to-end case management support for Dutch and English-speaking vehicle owners.
  • Coordinate appointment scheduling and logistics between vehicle owners and local dealerships.
  • Deliver empathetic, clear, and action-oriented assistance to address safety concerns professionally.
  • Maintain accurate case logs and update tracking systems in real-time.

Requirements & Qualifications

  • Fluent or native proficiency in Dutch + Strong working command of English.
  • Must be a local resident of Greater Lisbon, Portugal.
  • Prior experience in customer care, recall support, or complex case handling.
  • Excellent problem-solving skills and calm, reassuring phone presence.
  • Availability for fixed daytime schedule (Mon–Fri 08:00–17:00).

Work Logistics

  • Equipment: Fully equipped workstation provided on-site.
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