Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

French-Speaking Helpdesk Support - Remote (Porto, Portugal)

FH Collective Academy3,475 open roles

Where
Lisbon, Portugal, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFrench-Speaking Helpdesk Support - Remote (Porto, Portugal)FH Collective Academy · Lisbon, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FH Collective Academy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

French Helpdesk Support Technician (Remote – Porto, Portugal)

Location: Porto, Portugal (Fully Remote – Office attendance required only once per quarter)

Start Dates: 17 August or 14 September (Please apply only if you can start on one of these dates)

About the Role

We are looking for a French-speaking Helpdesk Support Technician to join an international support team serving an innovative French fintech company specializing in cloud-based accounting and financial management solutions for SMEs.

In this role, you will handle advanced technical issues, troubleshoot complex application inquiries across multiple channels, and work closely with internal teams to deliver a seamless customer experience.

What We Offer

  • Fully remote work based in Porto, Portugal (office visit required only once per quarter).
  • Package: €1,306.66 gross/month + €7/day meal allowance.
  • Private health insurance from Day 1.
  • Fully paid initial training.
  • 12-month employment contract with long-term growth opportunities.
  • An international, dynamic, and supportive work environment.

Key Responsibilities

  • Provide Level 3 technical support via phone, email, and chat.
  • Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
  • Identify root causes for application-related issues and assist users with software troubleshooting.
  • Follow established support workflows and maintain accurate customer records in internal systems.
  • Identify recurring incidents and suggest process improvements.
  • Collaborate with internal technical teams and participate in ongoing training sessions.

What We're Looking For

  • Fluent French (C1/C2) and good English proficiency (minimum B2).
  • Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
  • Strong knowledge of MS Office.
  • Familiarity with MySQL, Slack, and Postman
  • Strong analytical, problem-solving, and communication skills.
  • A proactive, customer-focused mindset and team-oriented approach.

Important Note: Applications will only be considered for candidates available to start on 17 August or 14 September.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against FH Collective Academy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FH Collective Academy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FH Collective Academy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.