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Open nowFirst seen 4 days ago

German Customer Support Specialist

FH Collective Academy3,475 open roles

Pay
€1,055 a week
Where
Lisbon, Portugal
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Your applicationOpen nowGerman Customer Support SpecialistFH Collective Academy · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FH Collective Academy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

German Customer Support Specialist

Industry: Automotive & Digital Services

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: Full-time Permanent

Schedule: 24/7 Rotational Shifts (German Schedule, 2 rotational days off/week)

Gross Salary: €1,055 Gross / month (x14 months)

Benefits: €7.63 / working day Meal Allowance

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a fluent German speaker living in Portugal looking for a dynamic, 100% remote career opportunity in the digital customer experience sector? Join an industry-leading global service team! In this role, you will be the voice of premium brands, delivering exceptional, high-touch support to German-speaking customers across Europe.

Key Responsibilities

  • Provide top-tier customer support via phone, email, and live chat in German and English.
  • Assist customers with digital service platforms, account queries, and technological features.
  • Ensure highest customer satisfaction (CSAT) by delivering empathetic, accurate, and prompt solutions.
  • Accurately document customer interactions and case details in the CRM system.
  • Collaborate with technical support and team leaders to resolve complex customer inquiries effectively.

Requirements & Qualifications

  • Native or fluent proficiency in German (C1/C2 level) + Strong Business English (B2+).
  • Must already reside in Portugal with legal right to work (Tax ID / NIF & Social Security).
  • Strong communication skills with a customer-first, empathetic mindset.
  • Comfortable with 24/7 rotative shift schedules.
  • Reliable high-speed home internet connection and dedicated quiet workspace.

Work Logistics

  • Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FH Collective Academy's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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