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Open nowFirst seen 3 days ago

German-Speaking Customer Advisor | Bucharest

FH Collective Academy3,475 open roles

Where
Bucharest, Romania
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Your applicationOpen nowGerman-Speaking Customer Advisor | BucharestFH Collective Academy · Bucharest, Romania

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

German-Speaking Customer Advisor | Bucharest

Location: Bucharest, Romania

Work Model: Hybrid – 3 days on-site, 2 days remote

Languages: German C1–C2 + English B2

Salary: 5,969 RON net/month

Working Hours: Monday–Friday, 09:00–18:00

Contract: Full-time, permanent

About the Role

We are looking for a German-speaking Customer Advisor to join a dynamic customer service team in Bucharest. In this role, you will interact with customers through phone, email, and live chat, provide effective solutions, and ensure a high level of customer satisfaction.

Your Responsibilities

  • Handle customer inquiries via phone, email, and live chat
  • Provide professional and solution-oriented customer support
  • Document customer interactions accurately in CRM systems
  • Collaborate with internal teams and escalate complex cases when needed
  • Identify and take advantage of cross-selling and upselling opportunities

Requirements

  • C1–C2 level of German, both written and spoken
  • B2 level of English for internal communication
  • Strong communication and active listening skills
  • Good computer literacy and MS Office knowledge
  • Customer service experience or experience handling customer interactions
  • Experience using CRM systems is an advantage
  • Proactive, patient, empathetic, and solution-oriented approach
  • Comfortable with cross-selling/upselling
  • Willingness to work 3 days on-site in Bucharest
  • Full-time availability

What We Offer

  • 5,969 RON net/month total base net income 5,569 RON net base salary 400 RON net hybrid/work setup allowance
  • 25 RON meal voucher per worked day
  • Performance bonuses based on CSAT and service quality KPIs
  • Additional earning opportunities through cross-selling/upselling
  • Weekend/overtime work is rare and comes with a 25% premium
  • 1 week of training, Monday–Friday, 10:00–17:00
  • Multiple start dates available
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