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Open nowFirst seen 5 days ago

Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package

FH Collective Academy3,475 open roles

Pay
€920 a week
Where
London, United Kingdom
Work mode
On site
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Your applicationOpen nowPolish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation PackageFH Collective Academy · London, United Kingdom

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you looking to build an international career in customer experience within a fast-growing digital environment?

We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon, supporting users within a dynamic e-commerce and digital platform ecosystem.

This is an excellent opportunity to gain international experience while working in a structured, high-performance environment.

Your Role

As a Customer Service Specialist, you will:

  • Provide high-quality support to users via multiple communication channels
  • Handle inquiries with professionalism, empathy, and efficiency
  • Maintain a strong understanding of e-commerce products, services, and policies
  • Ensure compliance with internal standards and service guidelines
  • Manage high volumes of contacts, especially during peak periods
  • Deliver consistent and accurate resolutions to customer issues

Work Model & Conditions

  • Location: Lisbon (on-site)
  • Schedule: Monday to Sunday (rotational shifts)
  • Working Hours: Initial: 08:00–17:00 or 09:00–18:00 Future scope: 24/7 rotational shifts (to be confirmed)
  • Days Off: 2 rotational days per week

Compensation & Benefits

  • Base Salary: €920 gross/month (paid over 14 salaries annually)
  • Meal Allowance: €45/month (paid over 11 months)
  • Welcome Bonus: €1,000 (for Polish speakers)

Relocation Package

We provide full support for candidates relocating from outside Portugal:

  • Shared accommodation (up to 12 months)
  • Relocation assistance and guidance throughout the process

What We're Looking For

  • Fluent Polish (C1 level or above)
  • Good command of English
  • Strong communication and interpersonal skills
  • Customer-oriented mindset with high empathy
  • Ability to work in a fast-paced and high-volume environment
  • Interest in e-commerce and digital platforms

Why Join

  • International and multicultural work environment
  • Structured onboarding and training
  • Career growth opportunities within global operations
  • Exposure to leading digital and e-commerce ecosystems

Start Your International Career

If you are ready to take the next step and build your career abroad, this is your opportunity to join a global team and gain valuable international experience.

Apply now and start your journey in Lisbon.

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