Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Sr. Sales Support Manager

fiberfirst3 open roles

Where
Southlake, Texas
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Sales Support Managerfiberfirst · Southlake, Texas

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on fiberfirst's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 16 days ago

The posting

Job Summary:

The Sr. Sales Support Manager drives operational excellence by overseeing sales support, partner channels, retention workflows, and commission accuracy. You will lead cross-functional initiatives to optimize order workflows, manage third-party door-knocking vendor relationships, and direct a dedicated sales save desk to maximize installation ratios. Additionally, you will spearhead training and enablement programs, ensuring teams are equipped with the skills needed to deliver exceptional performance and customer loyalty in the competitive telecom industry.

Location:

  • The role will be based on-site at the office in Southlake, TX.

Employment Classification:

  • Exempt: Regular, Full-time

Supervisory Responsibilities:

  • Supervise and develop a sales operation and support team, including assigned save desk and operational staff.

Duties / Responsibilities:

  • Channel & Vendor Management: Direct/manage third-party door-knocking vendor companies, set performance benchmarks, auditing lead generation quality, and aligning field efforts with company growth targets.
  • Retention & Installation Optimization: Oversee a dedicated Sales Save Desk focused on mitigating cancellations, addressing customer objections, and driving a higher installation completion ratio for sold accounts.
  • Commissions & Compensation: Compile, review, and approve sales team commission structures and payouts, ensuring accuracy, policy compliance, and timely distribution.
  • Team Leadership & Development: Lead, mentor, and support a sales operations team, providing guidance and performance management to ensure maximum effectiveness.
  • Sales Analytics & Reporting: Compile, analyze, and present key sales operational metrics, pipeline data, and installation trends to leadership to identify growth opportunities, track conversion ratios, and drive data-informed decision-making.
  • Process & Workflow Optimization: Manage systems and order workflows to ensure seamless operations, accurate data management, and continuous improvement across departments.
  • Cross-Functional Liaison: Act as a key bridge between Sales, Marketing, and Product teams, facilitating smooth communication and project execution for new initiatives.
  • Incentives & Administration: Support sales leadership by managing sales contests, incentive programs, and administrative support functions.
  • Training & Enablement: Develop and implement standardized onboarding processes, transform ad-hoc training materials into formalized learning modules, establish a centralized document repository, and conduct "train-the-trainer" sessions for new products and process launches.
  • General Operations: Oversee departmental support functions including expense reporting, material procurement, and compliance reporting for critical training activities.
  • Perform other duties as assigned.

Education and / or Experience:

  • Extensive experience in sales support management, operations, or revenue enablement, including training program development and team leadership.
  • Proven track record in managing external vendor relationships (such as direct sales or door-knocking agencies) and retention or save desk operations.
  • Strong financial acumen with demonstrated experience in sales commission compilation, review, and approval processes.
  • Proficiency in CRM systems, sales tools, and workflow optimization to ensure maximum operational efficiency.
  • Excellent communication, analytical, and cross-functional collaboration skills.

Required Skills / Abilities:

  • Naturally collaborative with a demonstrated ability to work effectively with all levels of leadership and external partners.
  • Exceptional ability to handle a variety of high-priority assignments simultaneously and complete them accurately and on time.
  • Strong written and verbal communication skills, excelling in conveying ideas concisely and clearly.
  • Highly organized with superior time management and problem-solving skills.
  • Strong passion for technology and telecom operations.

Physical Requirements:

Definitions:

Continuously: 6-8 hours in an 8-hour day or 60 times per hour

Frequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour

Occasionally: up to 3 hours in an 8-hour day or 1-12 times per hour

Never: No physical requirement

In a typical work day, the employee will be required to:

  • Sit: Frequently
  • Stand: Occasionally
  • Walk: Occasionally
  • Keyboarding: Continuously
  • Fine manipulation: Continuously
  • Lift: Will require capability to lift up to 15 pounds.
  • Carry: Will require capability to carry up to 15 pounds.
  • Travel: Ability to travel approximately 5% of the time.
  • Work Environment: The work environment is primarily office-based, requiring prolonged periods of computer use and concentration.

About Us: FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic networks to multiple states, bringing next-generation multi-gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. FiberFirst’s locally based support teams prioritize community engagement by actively participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.

FiberFirst is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. FiberFirst does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Federal Applicant Notices: Applicants may review the federal notices regarding FMLA, the Employee Polygraph Protection Act, and Know Your Rights by clicking links below:

Federal Applicant Info - English

Federal Applicant Info - Spanish

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against fiberfirst's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on fiberfirst's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    fiberfirst's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.