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Open nowFirst seen 6 days ago

Client Care and Recovery Lead

Filinvest Group449 open roles

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Your applicationOpen nowClient Care and Recovery LeadFilinvest Group

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Filinvest Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Filinvest Group postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

Filinvest Group median: 2 days open

The posting

Job Summary

The Client and Account Recovery Lead oversees the daily customer workflows, including call volume and in-person visits while ensuring timely, accurate resolutions for all service requests.

The following qualifications/characteristics are required:

  1. Ability to lead the associates to meet the department goal.
  2. Ability to do side by side training of the associates.
  3. Can prepare management reports for the use of the Immediate Heads
  4. Ability to recommend solutions for exceptions beyond existing policies and suggest process improvements where needed.
  5. Ability to support operational needs by performing other duties and special projects as assigned by the immediate head

Duties and Responsibilities

  1. Manages daily associate workflows, overseeing the escalation and resolution of inquiries while tracking productivity and quality metrics.
  2. Manages multi-channel inquiries, leveraging strong negotiation skills to provide realistic solutions and feedback for both external buyers and internal teams.
  3. Performs customer save strategies by offering payment arrangements to successfully overturn cancellation requests.
  4. Oversees collections and bank financing accounts for call out. Conducts calls to buyers to secure payments and documenting delinquency reasons to support internal reporting and data analysis.
  5. Analyzes and ensures the timely submission of daily and monthly reports, covering email volume, call metrics, retention/save efforts, complaint monitoring, and associate productivity.
  6. Supports operational needs by performing other duties and special projects as assigned by the immediate head.

Technical Competencies and Skills

  • Critical thinking and analytical skills, used for identification of root cause and problem owners.
  • Keen eye for details and relationship of variables
  • High leadership skills which allow the person to manage people and effectively liaise with department heads for requirements regarding complaints
  • High communication and people skills to effectively and accurately impart information disseminated internally and externally.
  • Adept in continually learning the latest platforms, operations processes

Education, Trainings and Licenses Required

Bachelor's degree in any business-related course, such as Management, Marketing

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Filinvest Group's form

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Who got the interview, and who heard nothing

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