The posting
Job Summary
The Park Manager is responsible for the overall management, operations, maintenance, and strategic development of the assigned techno park. This role ensures efficient estate operations, tenant satisfaction, business continuity, infrastructure reliability, regulatory compliance, and achievement of financial and operational targets while maintaining a safe, innovative, and business-conducive environment for locators and stakeholders.
Duties and Responsibilities
Key Responsibilities
1. Park Operations Management
- Oversee the daily operations of the techno park, ensuring smooth, efficient, and uninterrupted service delivery.
- Ensure the techno park’s facilities, utilities, infrastructure, and common areas are maintained to high operational standards.
- Develop and implement operational policies and procedures aligned with company objectives and estate standards.
2. Facilities and Infrastructure Management
- Supervise preventive and corrective maintenance of buildings, roads, utilities, and critical infrastructure systems including power, water, telecommunications, and security systems.
- Conduct regular site inspections and recommend repairs, upgrades, and capital improvement projects.
- Coordinate with engineering teams, contractors, and service providers to ensure timely and quality completion of works.
3. Locator and Tenant Relations
- Build and maintain strong working relationships with locators, tenants, investors, and business partners.
- Address tenant concerns, operational issues, and service requests promptly and effectively.
- Ensure a high level of customer satisfaction and retention through proactive engagement and support.
4. Financial and Budget Management
- Prepare and manage the annual operating and capital expenditure budgets for the techno park.
- Monitor financial performance, expenditures, collections, and service contracts to ensure cost efficiency and revenue optimization.
- Identify opportunities for cost savings and operational improvements.
5. Compliance and Regulatory Management
- Ensure compliance with government regulations, environmental standards, safety requirements, and company policies.
- Manage permits, licenses, and certifications necessary for park operations.
- Coordinate with local government units and regulatory agencies as required.
6. Safety, Security, and Risk Management
- Oversee implementation of health, safety, emergency response, and security protocols across the techno park.
- Conduct risk assessments and ensure preventive measures are in place.
- Lead incident response coordination and ensure business continuity preparedness.
7. Strategic Development and Business Support
- Support business growth initiatives by maintaining an attractive and competitive business environment for locators.
- Recommend infrastructure enhancements and development opportunities to improve park value and operational efficiency.
- Collaborate with internal stakeholders on expansion and long-term planning initiatives.
8. Team Leadership and Supervision
- Lead, supervise, and evaluate onsite operational, administrative, maintenance, and security personnel.
- Provide coaching, performance management, and development opportunities for team members.
- Foster a culture of accountability, collaboration, and service excellence.
9. Vendor and Contract Management
- Oversee third-party service providers and ensure compliance with service level agreements.
- Evaluate vendor performance and recommend renewals or replacements as necessary.
- Negotiate service contracts to ensure value and efficiency.
10. Reporting and Documentation
- Prepare and submit regular operational, financial, and management reports.
- Maintain accurate records of maintenance activities, incidents, compliance documentation, and tenant concerns.
- Provide strategic recommendations for operational and facility improvements.
Qualifications
- Bachelor’s degree in Engineering, Property Management, Business Administration, Industrial Management, or related field
- Minimum 7–10 years of relevant experience in industrial estate, techno park, property, or facilities management
- At least 5 years in a managerial or leadership role
- Strong knowledge of estate operations, infrastructure systems, financial management, and regulatory compliance
- Excellent leadership, stakeholder management, and communication skills
- Strong analytical, problem-solving, and decision-making abilities
- Proficiency in Microsoft Office and property/facilities management systems
Preferred Qualifications
- Licensed Engineer (Civil, Electrical, Mechanical, or related field) preferred
- Experience in managing PEZA-accredited or industrial/technology park environments is highly preferred
- Project management certification is an advantage
Key Competencies
- Strategic Leadership
- Operational Excellence
- Financial Management
- Stakeholder Relationship Management
- Regulatory Compliance
- Infrastructure and Facilities Oversight
- Risk and Crisis Management
- Negotiation and Contract Management
- Customer Service Orientation
- Decision-Making and Accountability
Technical Competencies and Skills
Regulatory and Permit Compliance, Operational Proficiency, Strategic and Technical Leadership
Education, Trainings and Licenses Required
Licensed Engineer
