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Open nowPosted 17 days ago

Sr. Field & Community Manager

Finix Payments22 open roles

Pay
$140,000 – $190,000 a year
Where
San Francisco
Work mode
On site
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Your applicationOpen nowSr. Field & Community ManagerFinix Payments · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Finix Payments's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Finix Payments postings stay open a median of 28 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.5%14 days
  5. 33.7%30 days
This job: posted 17 days ago

Finix Payments median: 28 days open

The posting

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role

We're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers.

This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.

Your Team:

What you'll do:

  • Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
  • Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
  • Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
  • Represent Finix at events to build relationships and visibility
  • Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
  • Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
  • Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
  • Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
  • Gather customer feedback and community insights and report trends to Product and Marketing

What you bring:

  • 5+ years in community management, field marketing, or event marketing, ideally in B2B
  • Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
  • Exceptional written and verbal communication skills, with high emotional intelligence
  • Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
  • Comfort managing budgets, vendors, and multiple concurrent events without dropping details

What would make us excited:

  • Experience in fintech, payments, or at a hyper-growth B2B SaaS company
  • An existing network within the payments or fintech industry
  • Experience building a customer advocacy or referral program from scratch
  • Comfort presenting to and coordinating with senior executives and sales leadership
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