Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Customer Service Agent

FINN37 open roles

Where
Thailand
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service AgentFINN · Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FINN's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. FINN postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 4 days ago

FINN median: 15 days open

The posting

Fully remote · Full-time · Hourly pay with minimum hours guaranteed · Reports to Customer Service Team Lead

About FINN

FINN is a fintech company building simple and transparent products that improve financial well-being for employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.

Founded in 2022, FINN is the largest player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.

About The role

As our Customer Service Agent, you will be instrumental in keeping the high customer satisfaction rates at FINN. You will work closely with the rest of our customer service team, while resolving customers.

Key Responsibilities:

  • Answer customers through phone and tickets from LINE / Facebook / Email on a daily basis.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
  • Share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again.
  • Do follow-up calls to customers.

We're looking for

A dynamic and driven individual with:

  • Minimum 3 years of experience in Customer Service (Thai and English speaking)
  • Has strong communication skills.
  • Has high motivation and absolute reliability.
  • Has a can-do attitude.
  • Has strong attention to detail.
  • Good analytical thinking skill
  • Be good at handling customer complaints and have the ability to work under pressure.

Work Environtment

  • Team Structure: You will primarily collaborate with the Customer Service team, your team lead and our customers.
  • Work Schedule: Our Customer Service team is working on a rotational shift pattern, where all of the team members will rotate between early and later shifts. 5 days per week (which fall on Monday - Sunday) During 6am - 9pm Thailand time (7:00 - 14:00 and 14:00 - 21:00)

Why join FINN

  • Fully remote: work from anywhere.
  • Shifts that work for you: 7-hour shifts, a rota planned weeks ahead.
  • Rewarding pay: Competitive salary
  • Room to grow: A clear path to Senior Agent, QA/Trainer or Team Lead as we expand across markets.

#Thailand

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against FINN's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FINN's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FINN's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.