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Open nowPosted 10 hours ago

Supervisor de Vendas

Fintech

Where
Porto Alegre, Rio Grande do Sul, Brazil
Work mode
On site
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Your applicationOpen nowSupervisor de VendasFintech · Porto Alegre, Rio Grande do Sul, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fintech's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 10 hours ago

The posting

O Supervisor de Atendimento lidera a equipe de operadores, garantindo o cumprimento de metas e a qualidade no atendimento ao cliente. Organiza rotinas, monitora o desempenho dos colaboradores e orienta melhorias nos processos, atuando como elo entre a gestão e a equipe para aumentar a eficiência e a produtividade.Responsabilidades e atribuiçõesAtividades:Supervisionar e acompanhar a equipe de atendimento/call centerMonitorar indicadores de desempenho e qualidadeAplicar feedbacks e avaliações periódicasRealizar treinamentos e capacitação da equipeOrganizar escalas e rotinas de trabalhoGarantir o cumprimento de metas e SLAsApoiar na resolução de problemas e atendimentos críticosPropor melhorias em processos e fluxos de atendimentoRequisitos e qualificaçõesRequisitos: Ensino superior completo ou em andamento (Administração, Gestão de Pessoas ou áreas afins)Experiência prévia com atendimento ao cliente e liderança de equipeConhecimento em ferramentas de CRM e indicadores de atendimentoPacote Office intermediário/avançadoSkills: Liderança e gestão de equipesComunicação clara e assertivaFoco em resultadosInteligência emocionalResolução de conflitosAnálise de dados e indicadoresOrganização e planejamentoProatividade e tomada de decisãoInformações adicionaisOferecemos:Regime de contratação CLTJornada presencial de segunda a sexta-feira, das 08h30 às 17h, com 1h de intervaloSalário compatível com o mercado (a combinar)Comissão/variável conforme desempenhoVale-transporte (VT)Vale-refeição ou vale-alimentação (VR/VA)Plano de saúdeOutros benefíciosInício imediato

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