The posting
- Supervise and direct outlet team members to ensure efficient daily operations and consistent fulfillment of guest expectations
- Guide and support team members in executing their duties to maintain high operational standards
- Monitor and uphold service standards to deliver exceptional guest experiences aligned with company procedures
- Coordinate with Kitchen, Stewarding, Bar, Housekeeping, and Engineering teams to ensure seamless cross-departmental operations
- Plan, coordinate, and execute promotional activities, special events, and outlet initiatives to enhance guest engagement
- Drive outlet revenue by applying effective upselling techniques and leveraging product knowledge
- Monitor and control outlet operating equipment inventory and participate in periodic stock takes to maintain resource availability
- Conduct regular front-of-house and back-of-house inspections to ensure proper mise en place, cleanliness, hygiene, maintenance, grooming, and staffing levels
- Identify operational deficiencies and implement corrective actions to sustain service excellence
- Prepare and submit operational reports and administrative documentation accurately and on time



