Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 31 hours ago

Business Process Analyst III - Operations

First Citizens Bank401 open roles

Where
Jacksonville, Florida, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBusiness Process Analyst III - OperationsFirst Citizens Bank · Jacksonville, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on First Citizens Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. First Citizens Bank postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 31 hours ago

First Citizens Bank median: 8 days open

The posting

Overview

This is a hybrid role with the expectation that time working will be 4 days inside our Jacksonville FL or Portsmouth NH offices and 1 day remotely.

We are looking for candidates who are within a commutable/drivable distance to our Jacksonville, FL or Portsmouth, NH offices.

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. FCB EF provides a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers.

This position is responsible for working with the respective business process owners (Collections, Recovery, End of Lease) and business teams to develop, maintain, manage, and drive continuous improvement of their assigned processes across programs that are driving transformation and modernization. These business programs include cross-functional programs such as client onboarding, sales and lending, and client migration programs. Ensures assigned processes are well documented, performing as expected, supported by necessary tools, and enhanced when deficiencies are identified. This includes providing subject matter expert support, such as capability mapping, & partnering with process stakeholders, first line risk, and others to execute against risk framework activities when triggered, including, but not limited to, Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management, among others. Have an expert-level understanding of processes executed within Commercial Bank, as well as principles and best practices associated with managing & maintaining processes.

This role leverages this knowledge to partner with both the business and the first line risk program teams to execute against the business strategic and risk related goals. This position serves as a subject matter expert in process management and may provide guidance to other department associates as needed. This role is not a program manager, but coordinates with different project and program leads to ensure that impacts to business processes are understood and sequenced to minimize impact on clients and associates.

Responsibilities & Qualifications

Duties & Responsibilities:

  • Cross-Functional Collaboration - Works across teams and divisions impacted by their assigned processes to ensure appropriate alignment & support for process execution. Includes work associated with assessing impact of requirements changes from business-driven process improvement, policy/standard updates, or risk assessment & remediation. As part of cross-functional groups, represents Commercial Bank and provides subject matter expertise on how the process is executed, monitored, managed and impacted (as applicable). Provides necessary feedback to first line risk team to support management of risk within Commercial Bank. Partners with the business and frontline risk team when gaps are identified to ensure resulting action meets the requirements of the program, enterprise risk framework & regulatory expectations. May support more senior-level business process roles in carrying out these functions.
  • Process Management/Continuous Improvement - Serves as a business process subject matter expert within the Commercial Bank, providing guidance and process expertise to ensure appropriate and effective management of assigned processes, including gap identification when the process doesn't perform as expected and identifying operating efficiency/improvement opportunities. Ensures the appropriate engagement of first line risk teams to align on the actions needed to drive compliance with internal rules and external regulations. Analyzes and understands processes with Commercial Bank to understand current and future impacts arising from technology, policy/standard, requirements, etc. changes to ensure business readiness to execute against the change. Drives process change implementation, including ensuring documentation, system, tools, maps are updated. May support more senior-level business process roles in carrying out these functions.
  • Risk Engagement- Maintains an understanding and satisfactory resolution of work related to enterprise risk program requirements, including, but not limited to, execution against Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management requirements in partnership with first line risk team. Ensures adequate knowledge of regulatory expectations, Commercial Bank’s risk environment and risk appetite, as well as related policies, standards and procedures applicable to assigned processes to ensure execution alignment. May support more senior-level business process roles with carrying out these functions.

Basic Qualifications: Bachelor's Degree and 2 years' experience

-OR-

High School Diploma or GED/Equivalent and 6 years' experience in

Position Specific Skills:

  • Business process skills
  • Project management skills
  • Attention to detail
  • Knowledge of risk programs
  • Process mapping and analysis skills
  • Collections, Recovery, and/or Asset Management experience
  • Data analysis and reporting skills
  • Capability-based planning
  • Process improvement
  • Risk assessment and mitigation skills
  • Stakeholder management and collaboration skills
  • Strategy translation into actionable deliverables
  • Knowledge of risk techniques, practices, and control frameworks. Knowledge of various banking and government regulatory requirements and processes
  • Ability to work effectively with associates, senior management, and various committees
  • Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
  • Knowledge of product management and supporting risk management programs within a product organization

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against First Citizens Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on First Citizens Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    First Citizens Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.