Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Client Service Banker – Contact Center

First Horizon Bank205 open roles

Where
Knoxville, TN, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Service Banker – Contact CenterFirst Horizon Bank · Knoxville, TN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on First Horizon Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. First Horizon Bank postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 4 days ago

First Horizon Bank median: 4 days open

The posting

Job Description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

For Training class dates: November 30, 2026

Start Date and Shifts: The recruiter will review the available start date and shifts with applicants during the process.

Please note: this is NOT a remote nor work from home position.

See what it's like: click the link or copy the site into your address bar: Virtual Banker - Client Experience Associate

Position Overview:

What you’ll do: Phone-based client service

  • Serve as a primary point of contact for inbound client phone calls, handle call routing, authentication, and issue triage.
  • Resolve everyday banking needs (e.g., account inquiries, funds transfers, payments, debit/ATM card support, digital banking assistance) with first-call resolution as the goal.
  • Educate clients on digital tools and self-service features to simplify their banking.

Issue resolution and follow-up

  • De-escalate concerns with empathy and professionalism; own the issue through resolution.
  • Document interactions and outcomes in our CRM and related systems in real time.

Risk, compliance, and quality

  • Follow identity verification, privacy, and fraud-prevention procedures; escalate suspicious activity per policy.
  • Adhere to bank policies, procedures, and applicable regulations; maintain accurate records and high-quality work.

Teamwork and continuous improvement

  • Partner with associates across branches, operations, and support teams to deliver consistent client experience.
  • Participate in ongoing training, coaching, and feedback; contribute ideas to improve processes and client satisfaction.

Scheduling and coverage

  • Work onsite with a flexible schedule that may include morning, afternoon, and evening shifts, plus Saturdays, based on client demand

Important note

  • This is a service-focused role.
  • No licenses or registrations are required for this position.

Qualifications

  • Education - High school diploma or GED required, associate or bachelor’s degree preferred.
  • Experience - 1–3 years of client-facing experience in banking, financial services, or a call center environment preferred.
  • Demonstrated success meeting service, quality, and productivity goals.

Skills

  • Client-first mindset with excellent phone etiquette, active listening, communication, and problem-solving skills.
  • Strong attention to detail; able to navigate multiple systems while maintaining accuracy.
  • Comfortable working in a metric-driven environment with the ability to prioritize and adapt.
  • Bilingual skills are a plus.

Technical proficiency

  • Proficiency with call handling tools, CRM platforms, and Microsoft Office (or similar productivity tools); ability to learn new systems quickly.

Shifts:

  • Shifts starting from 7:00 AM - 1:30 PM / Monday - Friday
  • Saturday shifts are a requirement.

Training Schedule:

  • 8 weeks duration Week 1-3: Monday - Friday / 8:30 AM - 5:00 PM Week 4 -7: Work assigned scheduled shift Week 8: Monday - Friday 8:30 AM - 5:00 PM Week 9: Work assigned scheduled shift

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against First Horizon Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on First Horizon Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    First Horizon Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.