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Open nowPosted 10 days ago

Unauthorized Disputes Investigations Operations Specialist

First National Bank Texas144 open roles

Where
Killeen, TX, USA
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Your applicationOpen nowUnauthorized Disputes Investigations Operations SpecialistFirst National Bank Texas · Killeen, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on First National Bank Texas's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. First National Bank Texas postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 10 days ago

First National Bank Texas median: 2 days open

The posting

* Supervise a team of employees * Monitor and provide guidance and coaching to employees and address issues when identified * Provide training to employees to ensure the work performed is compliant with policies and regulations * De-escalate and resolve challenging customer concerns and issues with minimal assistance * Assist with researching and resolving formal escalations * Ensure team follows regulations, company policies and procedures * Monitor workload productivity and ensure expectations are met * Manage team in absence of manager * Review and decision requests for case closure related to denials and merchant credits * Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned

Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds

*Position level dependent upon experience

FCBI is an equal opportunity employer.

* At least 18 years of age * High School Diploma or Equivalent * 3 years of banking experience, related experience or demonstrated knowledge to perform the job * Customer service experience preferred * Prior case management, collection, or investigation experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision * Detail oriented and ability to organize and prioritize * Effective problem-solving skills * Effective leadership skills * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy

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