Commercial Payments Optimization Intern

The posting

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

The Payments Optimization Intern supports the Commercial Payments Optimization team in designing and delivering strategic initiatives that improve the efficiency and effectiveness of FNBO's Commercial Payments business. This internship provides a unique opportunity to work alongside an internal, in-house strategy consulting team with a singular focus: the success of the FNBO Commercial Payments team. The intern will gain hands-on experience across multiple disciplines — including facilitated learning, sales enablement, performance analytics, customer event support, and strategy development — that collectively influence both the employee and customer experience. This role is ideal for a motivated student with an interest in commercial banking, business strategy, or financial services. As a contributing member of the Payments Optimization team, the intern will build cross-functional relationships and develop a foundational understanding of how enterprise collaboration drives business growth across Treasury Services, Global Banking, and Commercial Card.

About This Role:

Payments Optimization

Support the team in executing learning, coaching, and incentive strategies across Commercial Payments business lines, including Treasury Services, Global Banking, and Commercial Card. Activities may include:

· Assisting with the development or refresh of training materials, job aids, and certification resources.

· Supporting the coordination of learning sessions, workshops, and team enablement activities.

· Researching fraud trends, payment industry developments, and competitive intelligence to inform team resources.

· Contributing to the preparation of sales playbooks, presentation templates, and customer-facing materials.

Performance Optimization

Assist in identifying and documenting process improvement opportunities that enhance the employee and customer experience. Activities may include:

· Participating in discovery discussions and process mapping exercises to identify workflow efficiencies.

· Compiling and summarizing findings from data, surveys, or stakeholder feedback into clear, actionable reports.

· Supporting the maintenance and updates of dashboards, pipelines, and performance tracking tools.

· Assisting with the documentation of best practices for sales tools and technology usage.

Strategy Development

Contribute to strategy and planning activities that support Commercial Payments business objectives. Activities may include:

· Supporting annual planning and KPI tracking efforts by gathering and organizing relevant data.

· Assisting with the preparation of executive summaries, strategy documents, and business presentations.

· Conducting research and analysis to support go-to-market strategy, target market identification, and product alignment.

· Contributing to rationalization exercises and business plan documentation under the guidance of senior team members.

Customer & Market Events

Support the planning and execution of customer-facing events and market initiatives that position FNBO as a strategic partner and industry thought leader. Activities may include:

· Assisting with event logistics, attendee communications, and post-event follow-up activities.

· Supporting the development of event materials, surveys, and feedback analysis (e.g., Fraud Forum).

· Helping to document event outcomes and recommendations for future programming.

The Ideal Candidate for This Role:

KEY SKILLS & COMPETENCIES

The ideal candidate will demonstrate the following skills and attributes:

· Strong written and verbal communication skills with the ability to present ideas clearly and professionally.

· Organized and detail-oriented with the ability to manage multiple tasks and competing priorities.

· Analytical mindset with the ability to synthesize information and summarize key findings.

· Collaborative and team-oriented with a willingness to engage across functions and levels.

· Curious and proactive — a self-starter who takes initiative and asks thoughtful questions.

· Comfortable working in a fast-paced environment with evolving priorities.

· Genuine interest in commercial banking, financial services, or business strategy.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with data tools a plus.

· Customer-focused mindset with an appreciation for both the employee and client experience.

QUALIFICATIONS

Required

· Currently enrolled in a Bachelor's degree program in Business, Finance, Marketing, Economics, or a related field.

· Completion of at least sophomore year of undergraduate study by the start of the internship.

· Strong academic record demonstrating analytical ability and intellectual curiosity.

· Ability to commit to a full-time schedule for the duration of the 10–12 week summer internship.

Preferred

· Junior or senior standing, or enrollment in a graduate program (MBA or related).

· Prior internship, work experience, or coursework in banking, finance, consulting, or a related field.

· Demonstrated experience with research, data analysis, or project coordination.

· Familiarity with commercial banking products such as treasury management, commercial card, or trade finance.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

To obtain compensation and benefit information related to this specific role, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261828

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.