The posting
First Orion is a leader in the call protection, call identification and call management industries, focusing on data-driven call transparency across the entire calling experience. We develop world-class data and technology solutions that help our business partners increase customer satisfaction, reduce risk associated with fraud and compliance, and yield more profitable calling solutions. Our applications and in-network services provide call and text blocking, spam and robocall tagging/blocking, call enhancement, caller identification, caller categorization, directory assistance and complaint filing with regulatory agencies in the US and abroad. First Orion protects and enhances the call experience for millions of consumers, provides solutions to some of the largest mobile service providers in the world, and features leading brands in the communication industry.
We are looking for an Integrations Engineer who helps lead implementations of First Orion solutions and/or manages complex change that significantly impact an existing solution.
What you’ll be doing:
- Ensure the individualized solution incorporates clients’ and First Orion’s overall business strategy and technical vision
- Research calling platforms used by clients to integrate First Orion’s technologies
- Research technologies related to client communication platforms
- Technical owner in all solution communications with the client and progress throughout the implementation phase
- Assigned to projects for an existing First Orion customer or a new logo, OR assigned to existing First Orion customer requiring on-going solution consulting for customer solution enhancements management
- Engage in project communications with the client using a consultative approach. Anticipate obstacles and recommend solution options as it relates to the solution. Focus on client value and satisfaction while balancing corporate objectives, feasibility and scalability of solution
- Provide direction with technical and business stakeholder requirements and overall project plan as it relates to the solution
- Maintain subject matter expertise in First Orion and industry technologies, verticals, and lines of business to help align client business needs to products, solutions and services offered
- Identify areas of process improvement that drive profit enhancement and client value and instill that mindset while contributing through others
- Have a strong understanding of pre-sales process focusing on scoping and estimation and be able to lead scoping and estimation efforts for new projects for existing account/new logo
What you’ll need:
- Experience with Rest and Soap APIs
- Experience with Python, JavaScript, JQuery, and C#
- Experience with Amazon Web Services and Azure App Services
- 5+ years of on the job hands-on server-side software development and integration experience using Object Oriented methodology in SDLC and Agile Methodologies
- Ability to manage the troubleshooting of issues and conduct performance tuning, logging
- Ability to troubleshooting and research client issues
- Familiar with general security concepts (authentication, authorization, encryption, digital signatures)
- Ability to understand and explain Developer Documentation (Swagger, ReadMe)
- Ability to interact with technical and non-technical customers to explain First Orion Technology
- Ability to collaborate effectively with cross-functional teams (Integration, Support, Engineering, Sales Engineering)
Bonus Points:
- Experience using calling platforms such as Zoom, Five9, Amazon Connect, Genesys, etc.
- Experience using tools such as Postman, Databricks and Zendesk
- Experience in the Telecom industry
- Relational Database experience with strong SQL knowledge
- Mobile experience with iOS and Android
- Experience with call center operations and Integration
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
- First Orion has been voted a Great Place to Work with top rankings in every category.
- Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
- First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
