Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

IT Business Relationship Manager

First Quality135 open roles

Where
US PA McElhattan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Business Relationship ManagerFirst Quality · US PA McElhattan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on First Quality's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. First Quality postings stay open a median of 30 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 5 days ago

First Quality median: 30 days open

The posting

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking an IT Business Relationships Manager for our First Quality Products Company located in McElhattan,PA. This position may be based out of our Central PA sites (McElhattan, PA or Lewistown, PA) or Macon, GA. This position will be responsible for aligning IT solutions and services with the division’s business goals, driving digital transformation, and fostering collaboration to optimize operational efficiency, innovation, and growth. The BRM will proactively identify technology needs, manage stakeholder relationships, and ensure the successful delivery of IT services & initiatives that enhance manufacturing processes, product development, or customer engagement.

Primary responsibilities include:

  • Strategic Leadership: Act as the primary point of contact for the First Quality Tissue leadership team, building strong relationships to understand business objectives, challenges, and opportunities within the CPG manufacturing environment. As a member of the IT Leadership Team the BRM is also responsible for ensuring the IT strategic roadmaps are aligned with the needs of the division.
  • Business Needs Analysis: Collaborate with division stakeholders to assess current processes, identify pain points, and translate business requirements into actionable IT strategies and solutions.
  • Strategic & Tactical Prioritization: As the bridge between the division and IT the BRM is on point to ensure the right prioritization is assigned to all work needed by IT. From strategic projects to day to day incidents the BRM ensures the appropriate prioritization is assigned and understood.
  • Technology Advocacy: Promote the adoption of innovative technologies (e.g., IoT, automation, ERP systems, data analytics) to improve manufacturing efficiency, supply chain visibility, or consumer insights, aligning with industry trends in the CPG sector.
  • Project Oversight: Partner with IT project teams to ensure the successful execution of initiatives, including system implementations, upgrades, and integrations, while managing timelines, budgets, and stakeholder expectations.
  • Change Management: Facilitate smooth transitions during IT deployments by providing training, communication, and support to division employees, minimizing disruption to manufacturing or business operations.
  • Performance Metrics: Define and track key performance indicators (KPIs) to measure the impact of IT solutions on division goals, such as production uptime, cost reduction, or time-to-market for new products.
  • Risk Management: Identify and mitigate risks related to IT services and projects, ensuring compliance with industry regulations (e.g., FDA, GMP) and company policies.
  • Continuous Improvement: Gather feedback from division stakeholders to refine IT services, address emerging needs, and drive ongoing process optimization.
  • Critical Incident Management: Ensure excellent communication and mobilization of divisional resources needed during a critical incident to minimize business impact and decrease time to resolution.

The ideal candidate should possess the following:

  • 5+ years of experience in business relationship management, IT project management, or a similar role.
  • Bachelor's degree or equivalent work experience
  • 3+ years working in or supporting a manufacturing or CPG environment (preferred).
  • Proven track record of bridging IT and business functions to deliver measurable outcomes.
  • Familiarity with IT systems commonly used in CPG manufacturing, such as SAP, MES (Manufacturing Execution Systems), or AI/ML/Analytics systems.
  • Knowledge of emerging technologies like AI, machine learning, or Industrial IoT.
  • Basic understanding of cybersecurity principles and data governance.
  • Excellent written and verbal communication skills
  • Excellent team building skills
  • Excellent motivational skills
  • Ability to work under pressure and lead during crises
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment
  • Tenacity with style (does it the right way)
  • Broad and deep business and industry knowledge
  • Process mindset (Knowledge of six-sigma lean manufacturing preferred)
  • Technical understanding of IS & IT concepts and systems

Key Competencies:

  • Strategic thinking and business acumen specific to CPG manufacturing.
  • Collaborative mindset with a customer-service orientation.
  • Adaptability to evolving technology and industry trends.

Certifications (Preferred): ITIL Foundation, PMP, or BRMP (Business Relationship Management Professional).

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $3750)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against First Quality's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on First Quality's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    First Quality's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.