The posting
Job Description
Job Title: Vegetation Management Specialist– Microsoft Intune and Apple iOS Support Specialist - Mobile
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
FirstEnergy
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
This is an on-site position at FirstEnergy Fairlawn office in Akron, OH.
This role supports the administration, maintenance, lifecycle management, and continuous improvement of Vegetation Management mobile devices and related technologies used by employees and contractors in field and office environments. The successful candidate serves as a key technical resource and escalation point for the Vegetation Management Support Desk, coordinating issue resolution with Operations, Information Technology (IT), Cyber Security, wireless service providers, and third-party vendors.
Core responsibilities include Microsoft Intune administration, Apple Business Manager support, device and cybersecurity compliance monitoring, asset and inventory management, and ITNow ticket management. The role supports device testing, activation, provisioning, deployment, maintenance, troubleshooting, reporting, shipping, and receiving, along with technical documentation, user training, process improvement, and contractor support.
The successful candidate is self-motivated, brings strong technical, organizational, and communication skills, and thrives in a fast-paced team environment. This position offers hands-on opportunities to collaborate across IT organizations and support innovative field technology solutions.
Responsibilities:
- Model FirstEnergy’s values by prioritizing integrity, safety, and operational excellence in every decision.
- Comply with all FirstEnergy policies, compliance requirements, and regulations.
- Build strong relationships with IT, Microsoft, Operations, other business units, and the Vegetation Management Support Desk team, serving as a technical liaison to coordinate communication and issue resolution.
- Identify, document, and report system defects and opportunities to improve workflows, operational efficiency, and the end-user experience to supervision.
- Troubleshoot hardware, software, and technical application issues.
- Identify resolutions, conduct research, make recommendations, and implement mobile hardware, software and technology solutions.
- Develop an understanding of Vegetation Management business processes to effectively support field and operations personnel.
- Proactively track, monitor, analyze, users and mobile device compliance and training reports, Microsoft Intune status, and Apple iOS versions to maintain cybersecurity and central security protocols and standards.
- Understand FirstEnergy enterprise mobile hardware and technology and how interfaces differ from Vegetation Management mobile hardware and technology.
- Provide technical guidance to contracted support personnel and help coordinate daily support activities.
- Support the professional development of all support team members.
- Maintain practical knowledge of wireless service plans, carrier support procedures, and mobile connectivity requirements.
- Explain technical requirements, limitations, and solutions clearly to technical and nontechnical stakeholders.
- Assist with device provisioning, deployment, maintenance, replacement, and end-of-life processes.
- Contribute with Apple Business Manager (ABM) administration and maintenance.
- Conduct audit device inventory to confirm stock levels and identify needs.
- Schedule, coordinate, or deliver field, hands-on, and virtual training on Vegetation Management hardware, software, and mobile devices.
- Share training successes and challenges with Operations to coordinate additional support.
- Facilitate, develop, review, and oversee training materials and processes.
- Monitor the shared VMS Support Desk mailbox, promptly respond to emails, and answer and document calls from operational users to support issue resolution.
- Promote best practices for Apple iOS and Microsoft Intune updates and administration.
- Support Vegetation Management personnel and contractors using the ITNow ticketing system.
- Track mobile hardware reporting, training status reports, and present project timelines and progress to management and leadership on reoccurring and ad-hoc cadence.
- Attend, facilitate, and lead required meetings.
- Perform actions in support of onboarding and offboarding tickets, including device provisioning, recovery, and user access management.
- Provide storm support through mobile device management and training.
- Occasional travel within FirstEnergy’s service territory may be required based on project status and needs (less than 3% travel).
Qualifications at the Forestry Specialist II level must include:
- A 2-year degree in Information Technology or related discipline along with minimum 3 years of related work experience for hardware and mobile device support. In lieu of a degree, 5 years or more of direct, related experience will be considered.
- Must have full proficiency with computer software applications including Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, Teams, SharePoint, etc.).
- Knowledge of FirstEnergy IT policies and procedures.
- Knowledge of FirstEnergy software systems such as Fortinet, ITNow, SCCM, Active Directory, FIM, and/or Microsoft Power BI Reports, Multifactor Authentication (MFA), Microsoft Intune, Apple Business knowledge, a plus.
- Knowledge of Apple iOS Devices required.
- Must be able to communicate effectively through verbal and written methods to all internal and external customers and have excellent active listening and communication skills.
- Must have the ability to work in a fast-paced environment, independently or in a team, to manage, organize, and prioritize work and ultimately meet strict deadlines.
- Must have a personal vehicle to commute to various facilities and locations as required, possessing a valid driver’s license.
- Must be willing to work during storm and emergency events as needed.
Qualifications at the Forestry Specialist III level must include all above plus:
- A 2 or 4-year degree in Information Technology or related discipline along with minimum 8 years of related work experience for hardware and mobile device support. In lieu of a degree, 10 years or more of direct, related experience will be considered.
Qualifications at the Forestry Specialist IV level must include all above plus:
- A 2 or 4-year degree in Information Technology or related discipline along with minimum 13 years of related work experience for hardware and mobile device support. In lieu of a degree, 15 years or more of direct, related experience will be considered.
An employee hired at the III and IV level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner, and will be assigned additional responsibilities related to those above.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
