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Open nowPosted today

Associate II, Client Contact

FIS494 open roles

Where
IND HRYN 402
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Your applicationOpen nowAssociate II, Client ContactFIS · IND HRYN 402

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FIS's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. FIS postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted today

FIS median: 20 days open

The posting

Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback. Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed. Contributes to the successful and efficient creation, maintenance, and dissemination of client-facing documentation and support materials. Communicates with internal teams to escalate and resolve complex issues, ensuring a positive client experience. Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives. Operates as a productive contributor and works under moderate supervision, ensuring work methods align with established guidelines and standards. Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support.

Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence. This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes. The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes. Communication & collaboration with others and sharing information that may require explanation or interpretation. The colleague may also support less experienced peers. This position typically requires knowledge gained through a combination of education and practical experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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